ALEXEY VINITZ
Petah Tikva
Summary
I am a hardworking professional who thrives on challenges and excels in team environments. I genuinely enjoy helping others and have a passion for exploring and adapting to new technologies. My collaborative approach and enthusiasm for innovation make me a valuable asset in dynamic work settings.
Overview
9
9
years of professional experience
4041
4041
years of post-secondary education
3
3
Languages
Work History
IT Infrastructure Support Specialist
Cellcom
04.2018 - Current
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions
- Performed daily system backups and monitored backup logs for errors
- Ensured compliance with security policies when configuring network devices
- Troubleshot LAN and WAN connectivity issues with routers, switches, firewalls
- Configured, installed, and maintained Windows Server operating systems for local area networks and wide area networks
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents
- Communicated clearly, articulately, and patiently with customers requiring support
- Expanded and edited content to expedite future support tasks surrounding network operations and collaborative IT knowledgebases
Help Desk Support Specialist
Harel Insurance
07.2016 - 03.2018
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues
- Installed anti-virus programs on users' computers and configured them accordingly
- Responded to customer inquiries via phone, email, or chat support
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory
- Resolved Level 1 technical issues with software, hardware, and peripherals
- Supported customers with password resets and account customization
- Assisted customers with instructional support and product troubleshooting
Education
B.A - Economics and Business Administration
Bar-Ilan University
Some College (No Degree) - Network Management And System Administrator
HackerU
Skills
- Software Installation
- System Monitoring
- Hardware Diagnostics
- Firewall Management
- Virtualization Technologies
- Network Configuration
- Application Support
- Windows Server and Remote support
Timeline
IT Infrastructure Support Specialist
Cellcom
04.2018 - Current
Help Desk Support Specialist
Harel Insurance
07.2016 - 03.2018
B.A - Economics and Business Administration
Bar-Ilan University
Some College (No Degree) - Network Management And System Administrator
HackerU
Similar Profiles
Tyler BawartTyler Bawart
Sales Representative at CellcomSales Representative at Cellcom
Jebb FilzJebb Filz
Wireless Consultant at CellcomWireless Consultant at Cellcom
Brandon HamiltonBrandon Hamilton
Retail Sales Consultant at CellcomRetail Sales Consultant at Cellcom