Alexey Vinitz
Petah Tikva,Central
Summary
facilities at any scale. Knowledgeable NOC bringing over 6 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement. Tireless NOC Engineer with 6 years providing maximum uptime for network operations and IT assets. Dedicated to around-the-clock ownership of uninterrupted service availability. Specializing in LANs and WANs networks. Ready to lead maintenance and expansion of NOC facilities at any scale.
Overview
8
8
years of professional experience
Work History
NOC Support Engineer
Cellcom
Rosh HaAyin
04.2018 - Current
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Performed daily system backups and monitored backup logs for errors.
- Ensured compliance with security policies when configuring network devices.
- Troubleshot LAN and WAN connectivity issues with routers, switches, firewalls.
- Configured, installed and maintained Windows Server operating systems for local area networks and wide area networks.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Communicated clearly, articulately and patiently with customers requiring support.
- Expanded and edited content to expedite future support tasks surrounding network operations and collaborative IT knowledge-base.
Help Desk Support Specialist
Harel Insurance
Petah Tikva
07.2016 - 03.2018
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Installed anti-virus programs on users' computers and configured them accordingly.
- Responded to customer inquiries via phone, email, or chat support.
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Supported customers with password resets and account customization.
- Assisted customers with instructional support and product troubleshooting.
Education
B.A - Economics And Business Administration
Bar-Ilan University
Ramat-Gan10-2023
Some College (No Degree) - Network Management And Information Security Course
HackerU
Ramat-Gan05-2016
Skills
- Software Installation
- System Monitoring
- Hardware Diagnostics
- Firewall Management
- Virtualization Technologies
- Network Configuration
- Network Security
- Application Support
- Windows Server
- Onboarding
- Service Level Agreements
Languages
Hebrew
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Timeline
NOC Support Engineer
Cellcom
04.2018 - Current
Help Desk Support Specialist
Harel Insurance
07.2016 - 03.2018
B.A - Economics And Business Administration
Bar-Ilan University
Some College (No Degree) - Network Management And Information Security Course
HackerU
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