Summary
Overview
Work History
Education
Skills
Data
Timeline
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Alex Casso

Schaumburg

Summary

Dynamic Manager with expertise in financial analysis and customer acquisition. Proven track record of boosting customer base and enhancing revenue through strategic planning and team building. Adept at monitoring performance and driving operational excellence, fostering a collaborative environment that delivers results.

Overview

10
10
years of professional experience

Work History

Branch Manager

JPMorgan Chase
Palatine
01.2023 - Current
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Managed staff scheduling, hiring and training processes.
  • Monitored financial performance of the branch on a monthly basis.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

General Manager

Verizon Wireless
Northbrook
10.2018 - 01.2023
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created schedules and monitored payroll to remain within budget.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.

Assistant Manager

Verizon Wireless
Lake Zurich
01.2016 - 10.2018
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained up-to-date knowledge of company products and services.

Education

Bachelor of Science - Public Health

Purdue University
West Lafayette, IN
05-2016

Skills

  • Financial analysis
  • Customer acquisition
  • Team building
  • Customer service
  • Performance monitoring
  • Strategic planning

Data

Alex Casso, alex_casso7@yahoo.com

Timeline

Branch Manager

JPMorgan Chase
01.2023 - Current

General Manager

Verizon Wireless
10.2018 - 01.2023

Assistant Manager

Verizon Wireless
01.2016 - 10.2018

Bachelor of Science - Public Health

Purdue University

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Alex Casso