Alexandria Mueller
Edwardsville
Summary
Developmental Manager with a proven track record at Freddy's Frozen Custard & Steakburgers, excelling in staff training and performance evaluation. Skilled in strategic planning and conflict resolution, I fostered a collaborative team environment, enhancing productivity and morale through effective coaching and mentoring.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Developmental Manager
Freddy's Frozen Custard & Steakburgers
Edwardsville
03.2019 - Current
- Monitored staff performance and addressed issues.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Conducted performance reviews for team members.
- Trained employees on additional job positions to maintain coverage of roles.
Busser
FanDuel Sportsbook and Horse Racing
Collinsville
06.2018 - 08.2019
- Observed tables to tend to guest needs and identify customer service opportunities.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Provided quick and efficient clearing of tables between courses
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
Education
High School Diploma -
Edwardsville Highschool
Edwardsville, IL05-2019
Skills
- Performance evaluation
- Staff training and development
- Team management
- Situational management
- Conflict resolution
- Strategic planning
- Customer service
- Coaching and mentoring
Certification
- ServSafe Certification
- ServSafe Allergens Certificate of Completion
Timeline
Developmental Manager
Freddy's Frozen Custard & Steakburgers
03.2019 - Current
Busser
FanDuel Sportsbook and Horse Racing
06.2018 - 08.2019
High School Diploma -
Edwardsville Highschool
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