Alexandria Jewell
Martinsville
Summary
Detail-oriented professional with strong customer service skills, enhancing operational efficiency in healthcare. Proven ability to manage patient interactions and streamline processes, ensuring a welcoming environment and effective communication.
Overview
6
6
years of professional experience
Work History
Receptionist
Crawford Memorial Hospital
Robinson
05.2023 - Current
- Managed patient check-in processes to enhance operational efficiency at healthcare facility.
- Coordinated appointments and referrals with various medical departments.
- Maintained organized front desk area, creating a welcoming environment for visitors.
- Processed registration forms accurately, verifying insurance information as required.
- Utilized electronic health record systems to promptly update patient information.
- Answered multi-line phone system, addressing inquiries and directing calls effectively.
- Collaborated with medical staff to improve workflow and communication efficiency.
- Assisted patients in completing paperwork while delivering exceptional customer service.
Account Representative
Crawford Memorial Hospital
Robinson
05.2022 - 02.2023
- Managed patient accounts and financial inquiries for hospital services efficiently.
- Processed insurance claims and verified coverage details to ensure accuracy.
- Coordinated communication between patients, medical staff, and insurance providers effectively.
- Maintained precise records of patient interactions and billing information.
- Resolved billing disputes and account discrepancies with prompt support.
- Educated patients on financial policies and available payment options comprehensively.
- Collaborated with departments to streamline account management processes successfully.
- Addressed customer complaints swiftly to enhance satisfaction.
Call Center Representative
Union Medical Group
Terre Haute
06.2019 - 05.2022
- Assisted patients with appointment scheduling and confirmations.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare staff to resolve patient issues efficiently.
- Maintained knowledge of medical services and insurance processes.
- Provided empathetic customer service to enhance patient experience.
- Managed high call volumes while maintaining professionalism and patience.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
High School Diploma -
West Vigo High School
West Terre Haute, IN06-2017
Skills
- Electronic health records
- Patient registration
- Appointment coordination
- Insurance verification
- Customer account management
- Healthcare communication
Affiliations
- Crafting
- Painting
- Farming ( running farm Equpiptment)
Timeline
Receptionist
Crawford Memorial Hospital
05.2023 - Current
Account Representative
Crawford Memorial Hospital
05.2022 - 02.2023
Call Center Representative
Union Medical Group
06.2019 - 05.2022
High School Diploma -
West Vigo High School
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