Alexandria Birsa
Sparta
Summary
Highly motivated and results-driven Account Manager with a passion for building strong, lasting relationships. I thrive in cultivating meaningful connections with clients and stakeholders. Armed with excellent communication skills and a natural ability to understand and address their unique needs, I am committed to driving success and fostering loyalty within my accounts. Dedicated to continuous improvement, I am eager to leverage my enthusiasm and relationship-building expertise to achieve mutual growth and success in a dynamic professional environment.
Overview
16
16
years of professional experience
Work History
Account Manager
Steritech
04.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Analyze audit data and prepare detailed reports for each brand, highlighting areas of compliance, potential risks, and opportunities for enhancing brand consistency and customer satisfaction.
- Collaborate with brand representatives to understand their specific needs and requirements, tailoring auditing programs and solutions to meet their individual goals and objectives.
- Develop and maintain strong relationships with brands, serving as the primary point of contact for all client communications and inquiries related to food safety and brand standards auditing services.
Operations Manager
Steritech
01.2018 - Current
- Lead and oversee a team of specialists responsible for conducting food safety and brand standards audits at various client locations, ensuring efficient scheduling, resource allocation, and timely completion of projects.
- Monitor and assess the performance of the specialists, conducting regular performance evaluations, and providing coaching and training to enhance their skills and knowledge in food safety and brand standards auditing.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Specialist
Steritech
03.2014 - Current
- Conduct comprehensive food safety and brand standards audits at restaurants, ensuring strict adherence to industry regulations, guidelines, and client-specific requirements.
- Evaluate and assess restaurant facilities, processes, and practices related to food handling, storage, preparation, and serving, identifying potential risks and areas for improvement to maintain a safe dining environment for customers.
- Prepare detailed audit reports, documenting findings, observations, and corrective actions required, and communicate these effectively to restaurant owners, managers, and relevant stakeholders.
General Manager
Panera Bread
05.2007 - 03.2014
- Oversee the day-to-day operations of the restaurant, ensuring smooth and efficient functioning of all departments, including kitchen, dining, and customer service areas.
- Collaborate with regional and corporate management teams, participating in meetings, and providing insights and feedback to contribute to the overall success and growth of the Panera Bread franchise.
- Lead and motivate a diverse team of employees, providing guidance, training, and performance feedback to foster a positive work environment and achieve exceptional customer service standards.
- Develop and execute business strategies to drive sales, increase profitability, and meet or exceed revenue targets, while effectively managing costs and inventory levels.
Education
High School Diploma -
Plainfield Central
Plainfield, IL05.2009
Skills
- Excellent communication and relationship-building skills
- Analytical and problem-solving abilities
- Organizational and time management skills
- Customer Service and Assistance
- Contract Oversight
- Serve Customers
Timeline
Account Manager
Steritech
04.2022 - Current
Operations Manager
Steritech
01.2018 - Current
Specialist
Steritech
03.2014 - Current
General Manager
Panera Bread
05.2007 - 03.2014
High School Diploma -
Plainfield Central
Similar Profiles
Eugene MorenasEugene Morenas
Quality Management Specialist at SteritechQuality Management Specialist at Steritech
CHRISTOPHER REEDCHRISTOPHER REED
Food Safety Specialist at SteritechFood Safety Specialist at Steritech
Debbie MayfieldDebbie Mayfield
Quality Management Specialist at SteritechQuality Management Specialist at Steritech
Lalita M. GarciaLalita M. Garcia
Operations Specialist at SteritechOperations Specialist at Steritech
Gian ParkerGian Parker
Cashier at WaggmoreCashier at Waggmore