Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexandra Ruiz

Aurora

Summary

I am a leader with experience in supervising daily operations and training staff. I am known for strong problem-solving skills and fostering a positive work environment, successfully improving customer loyalty and team unity. I am eager to expand my knowledge.

Overview

4
4
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
Aurora, IL
08.2024 - Current
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Ensured compliance with health and safety regulations across all shifts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • And more!

Cashier

Benny's Place
Oswego, IL
06.2022 - Current
  • Processed high-volume transactions efficiently and accurately at point of sale.
  • Provided exceptional customer service, resolving inquiries and enhancing shopper satisfaction.
  • Maintained cleanliness and organization of checkout area to ensure smooth operations.
  • Trained new cashiers on register systems and customer interaction protocols.
  • Collaborated with team members to optimize workflow during peak hours.
  • Managed cash drawer, ensuring accurate cash handling and reconciliation daily.
  • And much more!

Education

High School Diploma -

East Aurora High School
Aurora, IL
06-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Goal setting and tracking
  • Motivational leadership
  • POS system operation
  • And many others

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

Dunkin' Donuts
08.2024 - Current

Cashier

Benny's Place
06.2022 - Current

High School Diploma -

East Aurora High School
Alexandra Ruiz