Alexandra Roach

Normal barber duties while answering clients' needs over the phone/email and keeping a business running smoothly while the owner isn't present.

• Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
• Answered incoming telephone calls and scheduled appointments for clients.
• Consistently received positive performance reviews from guests.

• Oversaw daily operations, ensuring high standards of customer service and satisfaction.
• Managed staff schedules, optimizing workforce efficiency and coverage during peak hours.
• Trained new barbers on techniques, tools, and customer interaction best practices.
• Implemented inventory management system to track supplies and reduce waste.

• Assisted customers in selecting products, enhancing overall shopping experience.
• Managed inventory levels, ensuring accurate stock availability and timely replenishment.
• Trained new associates on sales techniques and customer service best practices.
• Developed promotional displays to boost product visibility and attract customer interest.

• Supervised daily operations, ensuring compliance with safety protocols and standard operating procedures.
• Trained and mentored team members to enhance productivity and improve service quality.
• Implemented process improvements that streamlined workflow, reducing operational delays.
• Monitored inventory levels and coordinated supply orders to maintain optimal stock availability.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Developed and delivered comprehensive training programs for diverse groups, enhancing employee skill sets and knowledge retention.