Alexandra Reamer
Collinsville
Summary
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, office workflows, and ensuring seamless operations, insurance, and EMR/EHR.
Overview
4
4
years of professional experience
Work History
Office Manager
The Center for Advanced Orthopedics
11.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established team priorities, maintained schedules and monitored performance.
Medical Receptionist
The Center for Advanced Orthopedics
04.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
Bachelor of Arts - Graphic Design
Southeast Missouri State University
Cape Girardeau, MO11-2020
Skills
- Customer service
- Front desk operations
- Telephone etiquette
- Organizational skills
- Appointment scheduling
- Data entry
- Patient scheduling
- Patient registration
- Medical records management
- Documentation
- Computer proficiency
- Problem-solving
Timeline
Office Manager
The Center for Advanced Orthopedics
11.2023 - Current
Medical Receptionist
The Center for Advanced Orthopedics
04.2021 - Current
Bachelor of Arts - Graphic Design
Southeast Missouri State University
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