Alexandra Raymond

• Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
• Maintained cleanliness and organization of workstations to comply with health and safety standards.
• Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
• Mastered various brewing and boba cooking techniques to ensure optimal tea flavor and perfect boba is in every beverage served.
• Used POS system to accurately enter orders and process payments.
• Balanced cash register accurately and deposited money at shift's end.
• Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Helped management keep adequate supply on hand by notifying of shortages and consistently monitoring inventory.
• Packaged bagels, muffins and other food items for customer purchase.

Life Enrichment Facilitator:

• Presented a program of activities to meet the needs and interests of each resident.
• Met weekly or as scheduled with Life Enrichment Department staff to coordinate accountabilities of the department.
• Presented activities as scheduled on the Activities Calendar.
• Created an atmosphere of excitement and anticipation through special events programming.
• Provided 'Active Listening' for residents and families directed at problem identification and solution.
• Provided for behavior and adjustment interventions as indicated.
• Informed, invited, and escorted residents as necessary to groups of their choice.
• Had materials and preparation done prior to groups so that the group is started on time according to posted schedule.

Server:

• Delivered exceptional service, ensuring timely and accurate order fulfillment.
• Addressing resident complaints or concerns and resolving.
• Collaborated with kitchen staff to enhance food presentation and quality consistency.
• Buss tables and prepare for next day.
• Managed dining area cleanliness, maintaining a welcoming atmosphere for residents.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Carefully review resident diets and prepare food accordingly.
• Trained new servers on menu knowledge and service standards to maintain consistency.

• Efficiently operated cash register, accurately processing transactions and handling cash.
• Maintained a clean and organized store environment, ensuring shelves were fully stocked at all times.
• Performed inventory management tasks such as restocking shelves, rotating products, and conducting regular stock checks.
• Collaborated with team members to achieve daily sales targets and meet customer needs.
• Resolved customer complaints or concerns in a professional manner, ensuring customer satisfaction.
• Assisted in the setup of promotional displays or signage to highlight special offers or new products.
• Followed company policies and procedures regarding cash handling, returns, exchanges, and refunds.
• Maintained accurate records of daily sales transactions for reconciliation purposes.
• Participated in training programs to enhance product knowledge and improve customer service skills.

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
• Demonstrated product knowledge to effectively answer customer inquiries and make recommendations.
• Handled cash transactions accurately and efficiently, ensuring register balances at the end of each shift.
• Maintained a clean and organized store environment, including restocking shelves and arranging merchandise displays.
• Upsold additional products or services to increase average transaction value.
• Resolved customer complaints or concerns promptly, finding appropriate solutions to ensure customer satisfaction.
• Utilized point-of-sale (POS) system proficiently to process transactions quickly and accurately.
• Managed returns or exchanges according to company policies, providing efficient resolution for customers while minimizing loss for the business.
• Built strong relationships with repeat customers through personalized service and follow-up communication.
• Served as a brand ambassador by embodying the company's values and promoting its products positively.
• Maintained accurate records of daily transactions including opening/closing registers reconciliations,
• Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders as needed,
• Provided product recommendations based on customer needs and preferences to drive sales.
• Managed cash register efficiently, processing transactions accurately while maintaining a friendly demeanor.

Bakery Clerk:

• Developed loyalty among regular customers through personalized service and engagement strategies.
• Prepared and baked a variety of breads, pastries, and desserts according to established recipes and quality standards.
• Operated commercial baking equipment such as mixers, ovens, and proofing cabinets to ensure optimal product consistency.
• Maintained cleanliness and organization of work area, including proper storage of ingredients and supplies.
• Collaborated with team members to fulfill customer orders accurately and efficiently within specified timeframes.
• Followed food safety guidelines at all times to ensure the production of safe products for customers.
• Provided exceptional customer service by answering inquiries about bakery products and offering recommendations based on customer preferences.
• Managed multiple tasks simultaneously during peak hours while maintaining attention to detail.
• Ensured compliance with health department regulations regarding sanitation practices in the bakery area.

Barista:

• Prepared and served high-quality beverages following standardized recipes and customer preferences in fast-paced environment.
• Maintained cleanliness and organization of workstations and equipment.
• Trained new baristas on beverage preparation and customer service standards.
• Implemented best practices for food safety and sanitation compliance in café area.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

• Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards.
• Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
• Efficiently operated espresso machines, blenders, and other equipment to prepare high-quality beverages in a fast-paced setting.
• Demonstrated strong knowledge of Starbucks menu items, ingredients, and preparation methods to assist customers with their selections.
• Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction.
• Managed cash transactions accurately and efficiently while upholding cash handling procedures.
• Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives.
• Maintained inventory levels by restocking supplies as needed and communicating inventory needs to management.
• Assisted in the setup of promotional displays or seasonal decorations as directed by store management.