Alexandra Nehrkorn
Wizard of Paws
STERLING
2027
years of professional experience
Work History
Kitchen Associate
- Prepared ingredients and assembled food items in accordance with quality standards.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with safety regulations.
- Operated kitchen equipment efficiently, demonstrating safe handling practices and adherence to operational procedures.
- Assisted team members in completing orders during peak hours while maintaining service speed and accuracy.
Cashier
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and recommendations.
- Ensured cleanliness and organization of checkout area.
- Monitored inventory levels and reported discrepancies to management.
- Adapted to varying customer flow while maintaining service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
SR Pet Stylist
8 Years- Provided grooming services, including bathing, trimming, and nail clipping for various dog breeds.
- Assessed pet behavior to ensure safe and comfortable grooming experiences.
- Maintained cleanliness of grooming area and sanitized tools after each use.
- Communicated with pet owners regarding grooming needs and recommendations.
- Assisted in training junior stylists on best practices and techniques.
- Developed personalized grooming plans based on individual pet requirements and owner preferences.
- Enhanced customer satisfaction through attentive service and follow-up consultations post-grooming sessions.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Groomed Number dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
Veterinary Assistant
4 Years 6 Months- Provided grooming services, including bathing, trimming, and nail clipping for various dog breeds.
- Assessed pet behavior to ensure safe and comfortable grooming experiences.
- Maintained cleanliness of grooming area and sanitized tools after each use.
- Communicated with pet owners regarding grooming needs and recommendations.
- Assisted in training junior stylists on best practices and techniques.
- Developed personalized grooming plans based on individual pet requirements and owner preferences.
- Enhanced customer satisfaction through attentive service and follow-up consultations post-grooming sessions.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Groomed Number dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
Groomer on Site
2 Years 8 Months- Provided grooming services for various breeds, ensuring comfort and safety during procedures.
- Maintained cleanliness of grooming tools and equipment to uphold hygiene standards.
- Assisted in educating pet owners about grooming maintenance and health care.
- Collaborated with veterinary staff to identify potential health issues during grooming sessions.
- Developed efficient grooming techniques to enhance overall client satisfaction.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Cleaned cat and dog ears to prevent ear infections.
- Trimmed nails using clippers and grinders.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Universal Sales Associate
5 Years 6 Months- Assisted customers in selecting pet products and services, enhancing overall shopping experience.
- Maintained product displays and inventory organization to support sales initiatives.
- Provided knowledgeable support on pet care and product features to enhance customer education.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to meet daily operational goals and maintain store standards.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction and loyalty.
- Participated in training new staff on company policies, procedures, and product knowledge.
- Implemented inventory management practices that improved stock accuracy and availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Was universally trained in every position of the store and able to competently fill, fill in a position and or shift
Senior Groomer
5 Years 6 Months- Provided grooming services, including bathing, brushing, and nail trimming for various breeds.
- Ensured pet safety and comfort during grooming sessions through attentive handling techniques.
- Maintained cleanliness of grooming stations and tools to meet health standards.
- Assisted with customer inquiries regarding pet care and grooming options to enhance service experience.
- Collaborated with team members to streamline grooming processes and improve service efficiency.
- Educated pet owners on proper grooming techniques and at-home care practices for pets.
- Monitored animals for signs of distress or health issues during grooming procedures to ensure well-being.
- Contributed to inventory management by tracking supplies needed for daily grooming operations.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Mentored new groomers to enhance their skills and acclimate them to the salon environment.
- Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.
- Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
- Achieved timely completion of appointments by employing efficient workflows that minimized stress for both pets and owners alike.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Conducted thorough pre-grooming consultations with clients to determine their preferences, resulting in customized service experiences.
- Safely administered prescribed treatments such as flea baths or medicated shampoos as needed per client requests.
- Reduced customer wait times by implementing time management strategies in the grooming process.
- Implemented effective inventory management processes, ensuring adequate supplies for daily operations without overstocking or waste.
- Cleaned tear stains from fur using safe chemical cleansers.
- Contributed to business growth by consistently meeting or exceeding sales goals for retail pet products sold in conjunction with grooming services.
- Optimized equipment use by performing regular maintenance checks keeping tools sharp and functional at all times.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Trained animals in behavioral compliance or other special routines or commands.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Kennel Manager
2 Years 6 Months- Managed daily operations of kennel, ensuring safety and well-being of animals.
- Trained staff on proper animal care techniques and kennel protocols.
- Developed schedules for staff to maintain optimal workflow and service levels.
- Implemented inventory management system for pet supplies and equipment.
Second Assistant Manager
2 Years 6 Months- Assisted in managing daily operations to enhance customer service and store efficiency
- Supported inventory management processes, ensuring product availability and minimizing stock discrepancies
- Collaborated with team members to maintain cleanliness and organization of store environment
- Trained new staff on company policies, operational procedures, and customer interaction protocols
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
- Achieved cost savings by efficiently managing expenses such as supplies purchases and utility bills within budget constraints.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Store Manager
2 Years 6 Months- Directed daily store operations, ensuring optimal customer service and inventory management.
- Implemented training programs for staff, enhancing product knowledge and sales techniques.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Streamlined processes, reducing wait times and increasing overall efficiency in service delivery.
- Fostered a positive team environment through effective communication and conflict resolution.
- Developed promotional campaigns to boost sales, resulting in increased foot traffic.
- Oversaw compliance with safety regulations and store policies, ensuring a secure shopping environment.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Skills
Exceptional customer service skills in multiple settings. Adaptable and reliable there isn't much that's been put in front of me that I haven't been able to manage
Timeline
SR Pet Stylist
Wizard of Paws
07.2018 - 07.2026Read More
Groomer on Site
River Ridge Animal Hospital
11.2015 - 07.2018Read More
Universal Sales Associate
PetSmart
05.2011 - 11.2016Read More
Senior Groomer
PetSmart
05.2011 - 11.2016Read More
Kennel Manager
Furry Babies
05.2009 - 11.2011Read More
Second Assistant Manager
Casey's General
05.2009 - 11.2011Read More
Store Manager
Furry Babies
05.2007 - 11.2009Read More
Veterinary Assistant
Advanced Animal Health Center
05.2006 - 11.2010Read More
Kitchen Associate
Casey's General
Read More
Cashier
Casey's General
Read More