Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandra Figueroa

Waukegan

Summary

Graduated of a nursing assistant training program and a leader with a combination of clinical knowledge and significant administrative experience. My current role as a Shift Leader at Tropical Smoothie Cafe, I've learned how to balance the administrative side like reports and cash handling, while making sure that every person, regardless of the language they speak, feels like their needs are being taken care of. I manage day-to-day operations, sympathetically handle high-stress customer complaints. I have a thorough awareness of medical language, and HIPAA ensuring patients privacy confidentiality requirements thanks to my clinical training.

Overview

1
1
year of professional experience

Work History

Tropical Smoothie Cafe

Shift Leader
Waukegan, IL
04.2025 - Current
  • Communication: Act as the primary point of contact for all visitors. Use my bilingual skills to assist Spanish-speaking clients, ensuring everyone feels welcomed and understood.
  • Conflict Resolution: Handle customer complaints and high-stress situations with patience. I manage on staying calm, listening to the client's needs, and finding a solution that leaves them satisfied.
  • Administrative Support: As a leader I organized by tracking inventory. I am comfortable using Google Sheets and Excel to prepare reports for management.
  • Financial Accuracy: Responsible for daily cash handling and deposits. l maintain strict accuracy with cash drawers and safe logs, ensuring all financial records are balanced at the end of every shift.

Education

Nursing Education

College of Lake County
Grayslake, IL

High School Diploma -

Waukegan High School
Waukegan, IL
05-2024

Skills

  • Administrative: Advanced Scheduling, Excel & Google Sheets, Inventory Tracking, Cash Handling
  • Communication : Bilingual (English/Spanish) and Conflict Resolution
  • Compliance: Strict HIPAA Privacy Standards, Patient Confidentiality, Dementia Awareness
  • Soft Skills: Multitasking, Professionalism, Adaptability,
  • Positive Attitude
  • Dependable and responsible
  • Organizational skills

Languages

English
Spanish

Timeline

Tropical Smoothie Cafe

Shift Leader
04.2025 - Current

Nursing Education

College of Lake County

High School Diploma -

Waukegan High School
Alexandra Figueroa