Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Alexandra Estrada

Dunkin' Donuts
Chicago
3
Languages
2
years of professional experience

Dynamic customer service professional with experience at Dunkin' Donuts, excelling in cash handling and active listening. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Recognized for reliability and a strong commitment to creating welcoming environments, ensuring seamless transactions and positive experiences for all customers.

Work History

Customer Service Cashier

2 Years
Dunkin' Donuts | 08.2024 - 08.2026
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with menu selections, providing product information and recommendations.
  • Maintained cleanliness and organization of service area to enhance customer experience.
  • Handled cash and credit payments, ensuring secure financial transactions.
  • Addressed customer inquiries and resolved complaints in a professional manner.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Volunteer

4 Months
PAWS Chicago | 11.2025 - 03.2026
  • Coordinated adoption events to connect pets with potential families.
  • Assisted in daily animal care and welfare activities.
  • Educated visitors on responsible pet ownership and adoption procedures.
  • Supported fundraising efforts through event planning and community outreach.
  • Monitored animal health and reported concerns to veterinary staff promptly.
  • Maintained clean, neat, and operational facilities to serve program needs.

Education

Bachelor of Science - Psychology

University of Illinois At Urbana-Champaign | Champaign, IL | 05-2030

Skills

Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Guest services
Product knowledge
Payment processing
Time management
Multitasking and organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Volunteer

PAWS Chicago
11.2025 - 03.2026Read More

Customer Service Cashier

Dunkin' Donuts
08.2024 - 08.2026Read More

University of Illinois At Urbana-Champaign

Bachelor of Science from Psychology
Read More
Alexandra Estrada