Manager and Interim Director of Patient Care Operations in Respiratory Care at Ann & Robert H. Lurie Children’s Hospital, recognized for cultivating high-performing teams, strengthening employee engagement, and driving impactful process improvements. Deeply aligned with Lurie Children’s core principles, consistently leading with integrity, championing equity and inclusion, and fostering a culture of curiosity and continuous improvement. Known for adaptability, effective collaboration, and delivering measurable results through transparent communication, empathy, and genuine kindness earning the trust and respect of colleagues and fueling organizational excellence.
Overview
10
10
years of professional experience
Work History
Manager/Interim Director, Patient Care Operations
Ann & Robert H. Lurie Children's Hospital Of Chicago
11.2017 - Current
Collaborates with leaders to align hospital goals with core values and financial targets.
Leads and develops a team of 35 to 100 direct reports over the last 5 years.
Excels at conflict resolution, team cohesion, and developing strategic people-centered processes to ensure equity and transparency amongst team members.
Leads in-depth investigations into policy violations, providing impact analysis, recommending corrective measures, and facilitating sustainable process improvements.
Manages budget variances, assists in budget development, and works closely with budget partners to ensure financial sustainability.
Analyzes revenue trends, insurance denials, and charge variances across 30k+ monthly procedures to support accurate billing and revenue cycle integrity.
Implemented a new staffing model, improving productivity metrics based on AARC gold standards, right-sizing the department's budgeted FTE to volume.
Oversees recruitment as the hiring manager, decreasing vacancy rates from 69% to 3% over three years and cutting operational costs by an average of $1M per month.
Implemented strategies to improve employee satisfaction scores (transparent and equitable patient care assignments, policy revisions, gemba) and reduce overall turnover.
Assisted in contract reviews and negotiations alongside the legal team, represented the department in unemployment hearings and contributed to formal responses for legal matters and regulatory bodies.
Mentors staff to foster professional growth, promoting a culture of ownership that ensures adherence to best practices in patient care.
Developed and implemented digital solutions (SharePoint, UKG Daily Planner, Employee Time Reporting, Daily Activity Report) to replace manual processes across the department, resulting in improved operational efficiency.
Registered Respiratory Therapist
St. Vincent Mercy Medical Center
03.2015 - 10.2017
Administered respiratory treatments and invasive procedures to improve patient breathing.
Collaborated with physicians to optimize care plans and treatments.
Performed bronchoscopies, intubations, and arterial line placements.
Assessed patient responses and adjusted treatments for better outcomes.
Educated patients and families on respiratory conditions and care options.
Conducted respiratory therapy assessments, optimizing patient care plans based on data-driven evaluations and patient outcomes.
Education
Bachelor of Science - Respiratory Care
University of Toledo
Toledo, OH
05-2017
MBA - Business Administration
Western Governors University
Salt Lake City, UT
12-2026
Skills
Policy Development
Employee Recruitment
Employee Relations
Quality Improvement
Relationship building
Strategic Planning
People management
Budget management
Contract and vendor management
Hiring and retention
Legal and regulatory compliance
Crisis management
Financial Operations
Multidisciplinary Collaboration
Timeline
Manager/Interim Director, Patient Care Operations
Ann & Robert H. Lurie Children's Hospital Of Chicago
11.2017 - Current
Registered Respiratory Therapist
St. Vincent Mercy Medical Center
03.2015 - 10.2017
Bachelor of Science - Respiratory Care
University of Toledo
MBA - Business Administration
Western Governors University
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