Alexandra Abad
Peotone
Summary
Dedicated Plant Technician with proven expertise in customer relationship management and problem-solving. Recognized for enhancing team performance and exceeding customer satisfaction through innovative solutions.
Overview
4
4
years of professional experience
Work History
Plant Technician
McFarland Tree and Landscaping
Chicago
11.2023 - 02.2026
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Casher and Kitchen Help
Shop&Save Market
Bridgeview
03.2022 - 04.2025
- Processed customer transactions with accuracy and speed at Shop&Save Market.
- Maintained accurate cash drawer throughout shifts at Shop&Save Market.
- Assisted customers with inquiries and product selections at Shop&Save Market.
- Handled returns and exchanges according to store policies at Shop&Save Market.
- Collaborated with team members to streamline operations and enhance customer service at Shop&Save Market.
- Trained new cashiers on operational procedures and customer service best practices at Shop&Save Market.
- Monitored inventory levels and reported discrepancies to management at Shop&Save Market.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized and arranged merchandise on shelves to ensure product visibility and accessibility.
Cleaning Assistant
A&R Janitorial Service
Chicago
02.2023 - 11.2023
- Cleaned and sanitized office spaces, including workstations and meeting rooms.
- Operated floor cleaning equipment for effective carpet and tile maintenance.
- Oversaw waste disposal to ensure cleanliness and organization of work environment.
- Restocked supplies, ensuring availability of cleaning materials and restroom essentials.
- Coordinated with team members to create and implement effective cleaning schedules.
- Trained new cleaners on proper techniques and safety protocols to enhance team performance.
- Followed safety procedures while handling cleaning chemicals and equipment.
- Reported maintenance issues to management for timely resolution.
Education
Medical Assistand - Nurse
Universidad Central Del Ecuador
Ecuador07.2010
Skills
- Equipment maintenance
- Technical troubleshooting
- Quality assurance
- Process optimization
- System analysis
- Software utilization
- Inventory management
- Customer relationship management
- Problem solving
- Team collaboration
- Conflict resolution
Languages
Spanish
Full Professional
English
Elementary
Timeline
Plant Technician
McFarland Tree and Landscaping
11.2023 - 02.2026
Cleaning Assistant
A&R Janitorial Service
02.2023 - 11.2023
Casher and Kitchen Help
Shop&Save Market
03.2022 - 04.2025
Medical Assistand - Nurse
Universidad Central Del Ecuador