Alexander Vega
Chicago
Summary
While running two stores, each store had their highest YoY ticket average, sales and while maintaining company highest review score. All while building amazing community connections which continue today. My staff still thrive and have lasting effect with two going on to be store managers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Oberweis Dairy
Park Ridge, IL
10.2021 - Current
- Managed daily store operations, making the store was was running according to all things aligned to company policy.
- Trained staffed to help build up great leaders, which helped lead to promising careers in the company, to whom become shift managers, or assistant managers, and store managers.
- Developed effective strategies to build sales strategies; to help upsell products that each month we were marketed to sell
- Oversaw inventory, and orders and kept track of waste to make sure we were line in with company standards and hitting goals set each year.
Store Manager
Oberweis Dairy
Wheaton, IL
06.2019 - 10.2022
- Managing a smaller scale team and slower volume store that help build the foundation for the development of my growth
- Learn to place orders and make schedules and to use labor in the right spots
- Not to over order and waste product instead balance our orders and train the staff on scooping
- Building up the staff, and sending them and my self to other stores to help out and gaining a lot of experience and learning the company and the brand
- My final year and half I was trusted to run two locations, all at the same time I would still be continuing to help out at other locations.
Assistant Store Manager
Oberweis
Arlington Heights, IL
10.2018 - 06.2019
- Hiring and training the staff, then follow up with them about their progress
- Placing orders
- Running shifts making sure the guest experience was very much amazing
Shift Leader
Oberweis
Park Ridge, IL
09.2017 - 10.2018
- Key holder
- Learned to count the drawers at the end of the night
- Was responsible for deposits and going to the bank
- Counting the inventory for orders
- Leading shifts and checking the store before the shift ended
- Opening the store everyday
Ace
Oberweis
Park Ridge, IL
12.2016 - 12.2017
- More responsible with getting the shifts taken care of handling the rushes of customers
- Checking out closes
Crew Trainer
Oberweis
Park Ridge, IL
03.2017 - 09.2017
- Training all the new staff that was hired
- Opening during the week and preparing the store to be opened
Scooper
Oberweis
Park Ridge, IL
08.2015 - 08.2016
- Assisting customers with their orders
- Making ice cream treats
- Cleaning up the dining room
- Doing deep cleaning task whenever needed
Education
High School Diploma - Business
Eureka College
Eureka, ILSkills
- Ability to handle pressure
- Customer service top tier
- Training success
- Community communications
Certification
Servsafe certification
Timeline
Store Manager
Oberweis Dairy
10.2021 - Current
Store Manager
Oberweis Dairy
06.2019 - 10.2022
Assistant Store Manager
Oberweis
10.2018 - 06.2019
Shift Leader
Oberweis
09.2017 - 10.2018
Crew Trainer
Oberweis
03.2017 - 09.2017
Ace
Oberweis
12.2016 - 12.2017
Scooper
Oberweis
08.2015 - 08.2016
High School Diploma - Business
Eureka College