Alexander Urbina
Chicago
Summary
Dynamic customer service professional with experience at Plasticade, excelling in complaint resolution and customer relations. Proven ability to adapt quickly to new systems while maintaining high energy and professionalism. Skilled in Microsoft Excel and Epicor task prioritization, consistently enhancing service delivery and client satisfaction.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Plasticade
07.2023 - Current
- Responded to customer requests for products, services, and company information.
- Resolved associate, and service delivery issues revealed by statistical reports.
- Learned new programs and adapted to new system changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Package Handler
UPS
11.2021 - 08.2023
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Apprentice Carpenter
Antigua Construction
08.2019 - 02.2020
- Cut materials according to specifications in preparation for installation.
- Gained valuable education in residential and commercial building codes.
- Assisted with movement of materials and equipment to job sites.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
Cashier
Call & Surf
05.2018 - 07.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Monett High School
Monett, MO05-2018
Skills
- Complaint resolution
- Microsoft Excel
- Task prioritization
- Multi-task management
- Researching
- Customer relations
- Critical thinking
- Scheduling
Timeline
Customer Service Representative
Plasticade
07.2023 - Current
Package Handler
UPS
11.2021 - 08.2023
Apprentice Carpenter
Antigua Construction
08.2019 - 02.2020
Cashier
Call & Surf
05.2018 - 07.2019
High School Diploma -
Monett High School
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