Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Seewald

Grayslake

Summary

Multi-talented Service Manager successful at handling customer issues correctly. Demonstrated record of developing successful company-wide policies to promote customer engagement and reduce issues. Bringing 15 years of progressive experience.

Overview

16
16
years of professional experience

Work History

Service Manager

Zorn compressor and Equipment
Gurnee
09.2009 - Current
  • Managed service department operations, ensuring efficient workflow and customer satisfaction.
  • Led recruitment and management of personnel, fostering a skilled and motivated team.
  • Secured service agreements through strategic customer engagement and resolution of mechanical issues.
  • Resolved employee and customer issues within the service department to ensure seamless operations and satisfaction.
  • Collaborated with account representatives to secure new client partnerships.
  • Resolved customer and vendor issues by collaborating effectively with account representatives.
  • Utilized extensive knowledge of plant piping and equipment layout gained from installation experience to enhance service management.
  • Led branch operations as the primary service technician, fulfilling service manager duties during staffing transitions.

Education

High School Diploma -

Waterford Union Highschool
Waterford, WI
06-2009

Skills

  • Project management
  • Conflict resolution
  • Employee training
  • Team building
  • Service management
  • Customer service
  • After-sales support
  • Maintenance and repair
  • Trustworthy and honest
  • Estimating and quoting

Timeline

Service Manager

Zorn compressor and Equipment
09.2009 - Current

High School Diploma -

Waterford Union Highschool

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Alexander Seewald