Alexander Pozos
Batavia
Summary
Bilingual Communications and Customer Engagement Professional with expertise in educating diverse audiences and fostering team development. Proven strengths in public speaking and simplifying complex information for effective communication. Promoted to Shift Lead for demonstrating leadership and commitment to team growth. Focused on creating meaningful interactions and enhancing customer experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Lead
Panda Express
125 N Randall Rd, Batavia, IL 60510
10.2025 - Current
- Supervised, and trained new employees on operations, customer service standards, and company expectations.
- Resolve customer concerns with professionalism, empathy, and solution focused communication.
- Promoted to shift lead based on leadership, initiative, and consistent high performance.
- Demonstrate adaptability, professionalism, and excellent decision making in high pressure situations.
Bus Driver
West Aurora High School
220 Alder Dr, North Aurora, IL 60542
10.2024 - Current
- Independently manage schedules, changing conditions, and operational responsibilities while consistently meeting performance expectations.
- Communicate clearly and confidently with diverse groups of passengers, providing guidance, updates, and assistance in both English and Spanish.
- De-escalate challenging situations using active listening, conflict resolution, and sound judgment.
- Build trust and positive relationships through outstanding customer service and respectful communication.
Bus Driver
First Student Transportation
2000 Eagle Rd #1002, Normal, IL 61761
02.2021 - 10.2024
- Implemented feedback from parents and staff to improve overall transportation services quality and efficiency.
- Actively participated in safety meetings, contributing insights for enhancing driver performance and student safety measures.
- Safely transport passengers while maintaining a strong commitment to safety, and reliability.
Education
High School Diploma -
West Aurora High School
1201 W New York St, Aurora, IL 60506Skills
- Team Leadership
- Conflict Resolution
- Public Speaking
- Operational Planning
- Relationship building
- Adaptability
- Content development
- MS office
- Quick Learner
Accomplishments
- Supervised team of 10 staff members.
- Promoted to Shift lead within the first year.
- Recognized by management to be dependable and adaptable.
- Maintaining quality and efficiency while balancing multiple responsibilities.
Certification
- ServSafe Food Protection Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Panda Express
10.2025 - Current
Bus Driver
West Aurora High School
10.2024 - Current
Bus Driver
First Student Transportation
02.2021 - 10.2024
High School Diploma -
West Aurora High School