Alexander Palomares
Palos Park
Summary
I adapt to my environment even in a fast-paced environment, specializing in problem solving and technical troubleshooting. When working I ensure communication so all parties involved are included and understand wants being worked on and how. Skills like communication, troubleshooting, and efficient resolution are skills I've been honing for years and strive to better everyday.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cybersecurity Support Analyst
Log(N) Pacific
03.2025 - 04.2026
- Conducted vulnerability scans, provided detailed reports, and implemented PowerShell-based remediations, contributing to a 100% reduction in critical, 90% in high, and 76% in medium vulnerabilities for the server team.
- Performed vulnerability assessments and risk prioritization using Tenable across Windows and Linux environments.
- Executed secure configurations and compliance audits (DISA STIG) with Tenable to meet industry standards.
- Automated remediation processes and STIG implementations using PowerShell to address critical vulnerabilities.
- Deep understanding of the “soft” side of Vulnerability Management: rapport, trust, transparency, and business need.
- Performed threat hunting with EDR, detecting IoCs from brute force attacks, data exfiltration, and ransomware.
- Designed, tested, and published advanced threat hunting scenarios for incident response tabletop exercises.
- Developed custom detection rules in Microsoft Defender for Endpoint to automate isolation and investigation of compromised systems.
- Reduced brute force incidents by 100% by implementing inbound NSG/firewall rules to limit internet exposure.
- Created Microsoft Sentinel dashboards to monitor logon failures and malicious traffic using threat intelligence.
- Experienced with KQL (similar to SQL/SPL), which I used to query logs within the SIEM and EDR platform.
Contract Analyst – Help Desk
PSM Partners
07.2025 - 08.2025
- Maintained and regularly updated a 20+ page Standard Operating Procedure (SOP), ensuring departmental consistency and reducing knowledge gaps for a team of 50+ employees.
- Refined internal process documentation and SOP standards to improve clarity and efficiency across cross-functional teams.
- Reduced IT escalations by proactively assisting employees with secure password practices and multi-factor authentication (MFA) setup during service desk interactions.
- Delivered high-quality frontline support and promoted cybersecurity best practices through clear communication and technical guidance.
Education
B.S. - Computer Science
Western Governors University
01.2026
Skills
- Technical Support- Windows 10/11 Administration, Service Desk Support, End User Computing, Desktop/Laptop Support, Hardware/Printer Support, Software Installation, Mobile Device Management, Microsoft 365, Active Directory, DUO MFA, Remote Support
- IT Operations & Service Management- ServiceNow Ticketing, Incident Management, SLA Management, ITIL Framework, Troubleshooting, Problem Solving, Customer Support, Communication Skills, Escalation Handling, On-call Support, Vendor Management, Asset Management, AMDB Tracking
- Systems, Security & Infrastructure- Endpoint Detection & Response, Endpoint Security, Microsoft Defender for Endpoint, Patch Management, Security Updates, Firewall Configuration, Network Support, System Hardening, Identity Management, PowerShell, Bash Scripting
- Risk, Compliance & Analytical Skills -Risk Prioritization, Vulnerability Management, SIEM Log Analysis, KQL Querying, NIST Cybersecurity Framework, PCI-DSS, HIPAA, GDPR, Analytical Thinking, Documentation, Technical Training, Business Communication
Certification
- CS50’s Introduction to Computer Science HarvardX (2024-01-30)
- Google IT Support Google (2024-04-17)
- Google Cybersecurity Professional Google (2024-05-30)
- CompTIA Security+ CompTIA (2024-09-21)
- TryHackMe SOC Level 1 TryHackMe (2025-02-20)
Timeline
Contract Analyst – Help Desk
PSM Partners
07.2025 - 08.2025
Cybersecurity Support Analyst
Log(N) Pacific
03.2025 - 04.2026
B.S. - Computer Science
Western Governors University