Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexander Luna

Chicago,IL

Summary

Accomplished General Manager with a proven track record at Cubesmart Storage, enhancing revenue and customer satisfaction through innovative marketing strategies and strong vendor relationships. Skilled in Microsoft Office and adept at problem resolution, consistently meets goals by fostering team productivity and leveraging efficient multi-tasking abilities. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales in s industry. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales in DJ industry.

Overview

11
11
years of professional experience

Work History

General Manager

Cubesmart Storage
09.2018 - Current
  • Managed budget implementations to generate year over year revenue.
  • Implemented new marketing strategies to attract potential clients and boost occupancy rates.
  • Cultivated strong relationships with customers, vendors, and teammates to ensure long-term success and loyalty.
  • Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
  • Controlled expenses to provide financial stability and long-term organizational growth. Kept inventory of merchandise and employee supplies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
  • Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.

Small Business Owner

A3 Dj's LLC
02.2020 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Negotiated contracts with venues and clients securing mutually beneficial agreements for all parties involved.
  • Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
  • Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

Manager

Extra Space Storage
06.2013 - 08.2018
  • Optimized storage space utilization by implementing efficient warehouse layouts and inventory management systems.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed strong company culture focused on employee engagement, vendor collaboration, and continuous learning opportunities.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Stayed current on industry trends, incorporating strategies to maintain competitive edge in storage management practices.

Education

Associate of Arts - Business

Northeastern Illinois University
Chicago, IL
05.2003

Skills

    Team Player

    Problem Resolution

    Time Management

    Proficient in Microsoft Office

    Verbal and written communication

    Vendor relationships

    Efficient multi-tasker

    Consistently meet goals

Languages

Spanish
Native or Bilingual
French
Limited Working

Timeline

Small Business Owner

A3 Dj's LLC
02.2020 - Current

General Manager

Cubesmart Storage
09.2018 - Current

Manager

Extra Space Storage
06.2013 - 08.2018

Associate of Arts - Business

Northeastern Illinois University

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Alexander Luna