Alexander Gomez
Glendale Heights
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry, recognized for establishing rapport and fostering relationships with clients. Motivated professional committed to maintaining high levels of customer satisfaction while contributing to overall company success. Highly skilled in conflict resolution, communication, and problem-solving, ensuring loyalty through empathetic service and effective solutions. Known for reliability and adaptability, consistently focused on achieving results as a collaborative team member in dynamic environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
British Airways
08.2024 - Current
- Managed customer inquiries efficiently, ensuring timely resolution of issues.
- Processed ticketing and baggage claims, maintaining accuracy and compliance with company policies.
- Assisted in training new staff on customer service protocols and software systems.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Resolved escalated customer complaints, applying conflict resolution strategies effectively.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Total Airport Services Inc.
03.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cashier
Caputo's Fresh Market
10.2021 - 12.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Front of House Team Member
Panda Express
07.2020 - 09.2021
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Took to-go phone orders from guests following outlined procedures.
Crew Member
Oberweis Ice Cream and Dairy Store
09.2019 - 01.2020
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized and restocked supplies to support operations and team productivity.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Glenbard East High School
Lombard, IL05-2022
Skills
- Problem-solving abilities
- High-energy attitude
- Critical thinking
- Adaptive team player
- Customer service
- Relationship building
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
German
Limited
Education and Training
other
Timeline
Customer Service Representative
British Airways
08.2024 - Current
Customer Service Representative
Total Airport Services Inc.
03.2022 - 10.2022
Cashier
Caputo's Fresh Market
10.2021 - 12.2021
Front of House Team Member
Panda Express
07.2020 - 09.2021
Crew Member
Oberweis Ice Cream and Dairy Store
09.2019 - 01.2020
High School Diploma -
Glenbard East High School