Alexander Bugalla
Chicago
Summary
Accomplished Sales and Client Success Executive with a demonstrated history of working in Software, Market Research and Technology. Experience selling to and expanding business relationships with C-level executives across the Software, Finance, Entertainment, Retail and E-commerce industries.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enterprise Account Manager
Fishbowl
10.2023 - Current
- Currently managing an Enterprise level portfolio of large scale restaurant operators
- Enhancing client relationships by actively engaging with key stakeholders and addressing their concerns.
- Increasing revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Closed 87K in client upsells and cross sells in my first fiscal quarter (Q4 2023).
Customer Success Manager
Crystal Knows
02.2022 - 09.2023
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Enhanced customer NPS scores by proactively addressing concerns and providing bespoke solutions.
Senior Account Executive
Crystal Knows
03.2021 - 02.2022
- As one of the first employees of Crystal, and a core founding member of the sales org, I helped grow the company from 9 total employees (2.5M ARR) to 40 employees (8.6M ARR).
- Developed full sales cycle new business opportunities for company growth through effective networking and client presentations of an AI driven solution
- Utilized CRM tools (Hubspot, Salesforce) to effectively manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
Senior Account Executive
Mintel Group
09.2017 - 12.2020
- Achieved performance-based title promotion in first 3 months.
- 117% to sales quota FY 2018.
- 131% to sales quota FY 2019.
- 105% to sales quota FY 2020
Account Executive
Mintel Group
04.2017 - 08.2017
- Provided consumer insights to market environments while maintaining deep working knowledge of Mintel’s core technology services to offer tailored solutions for customer needs and initiatives.
- Responsible for managing a multitude of prospective sales cycles while establishing relationships at the Director, VP and C-levels.
Education
Bachelor of Arts -
University of Colorado At Boulder
Boulder, CO2015
Skills
- Consultative Selling
- Sales Forecasting
- CRM proficiency
- Account Management
- Client Support
- Contract Negotiation
- Team Collaboration
Certification
- Customer Success Certification, Sales Assembly
- DiSC Certified, Everything DiSC
Timeline
Enterprise Account Manager
Fishbowl
10.2023 - Current
Customer Success Manager
Crystal Knows
02.2022 - 09.2023
Senior Account Executive
Crystal Knows
03.2021 - 02.2022
Senior Account Executive
Mintel Group
09.2017 - 12.2020
Account Executive
Mintel Group
04.2017 - 08.2017
Bachelor of Arts -
University of Colorado At Boulder
- Customer Success Certification, Sales Assembly
- DiSC Certified, Everything DiSC