Alexander Bugalla
Chicago
Summary
Accomplished Sales and Client Success Executive with a demonstrated history of working in Software, Market Research and Technology. Experience selling to and expanding business relationships with C-level executives across the Software, Finance, Entertainment, Retail and E-commerce industries.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enterprise Account Manager
Fishbowl
Chicago, IL
10.2023 - Current
- Currently managing an Enterprise level portfolio of large scale restaurant operators
- Enhancing client relationships by actively engaging with key stakeholders and addressing their concerns.
- Increasing revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Closed 87K in client upsells and cross sells in my first fiscal quarter (Q4 2023).
Customer Success Manager
Crystal Knows
Nashville, TN
02.2022 - 09.2023
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Enhanced customer NPS scores by proactively addressing concerns and providing bespoke solutions.
Senior Account Executive
Crystal Knows
Nashville, TN
03.2021 - 02.2022
- As one of the first employees of Crystal, and a core founding member of the sales org, I helped grow the company from 9 total employees (2.5M ARR) to 40 employees (8.6M ARR).
- Developed full sales cycle new business opportunities for company growth through effective networking and client presentations of an AI driven solution
- Utilized CRM tools (Hubspot, Salesforce) to effectively manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
Senior Account Executive
Mintel Group
Chicago, IL
09.2017 - 12.2020
- Achieved performance-based title promotion in first 3 months.
- 117% to sales quota FY 2018.
- 131% to sales quota FY 2019.
- 105% to sales quota FY 2020
Account Executive
Mintel Group
Chicago, IL
04.2017 - 08.2017
- Provided consumer insights to market environments while maintaining deep working knowledge of Mintel’s core technology services to offer tailored solutions for customer needs and initiatives.
- Responsible for managing a multitude of prospective sales cycles while establishing relationships at the Director, VP and C-levels.
Education
Bachelor of Arts -
University of Colorado At Boulder
Boulder, CO2015
Skills
- Consultative Selling
- Sales Forecasting
- CRM proficiency
- Account Management
- Client Support
- Contract Negotiation
- Team Collaboration
Certification
- Customer Success Certification, Sales Assembly
- DiSC Certified, Everything DiSC
Timeline
Enterprise Account Manager
Fishbowl
10.2023 - Current
Customer Success Manager
Crystal Knows
02.2022 - 09.2023
Senior Account Executive
Crystal Knows
03.2021 - 02.2022
Senior Account Executive
Mintel Group
09.2017 - 12.2020
Account Executive
Mintel Group
04.2017 - 08.2017
Bachelor of Arts -
University of Colorado At Boulder