Alexander Bernal
South Elgin
Summary
Dynamic Assistant Manager with a proven track record at Domino's Pizza, enhancing customer satisfaction and boosting sales through effective leadership and inventory management. Excelled in team motivation and conflict resolution, achieving notable improvements in employee performance and customer relations. Skilled in money handling and fostering a positive work environment, contributing to significant business success.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
07.2021 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Laborer
LUNA
10.2023 - 12.2023
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Education
No Degree - Healthcare
Elgin Community College
Elgin, IL02-2026
High School Diploma -
South Elgin High School
South Elgin, IL05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Team motivation
- Conflict resolution
- Customer relationship management (CRM)
- Sales growth
- Employee performance evaluation
- Employee performance evaluations
- Adaptability and flexibility
- Verbal and written communication
- Employee supervision
- Inventory management
- Closing oversight
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified Sales Professional (CSP)
- Amazon Web Services (AWS) Certified Solutions Architect
- Certified Supply Chain Professional (CSCP)
- Microsoft Office Specialist (MOS) Certification
- [State] Driver's License
- ServSafe Food Handler's Certification
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Laborer
LUNA
10.2023 - 12.2023
Assistant Manager
Domino's Pizza
07.2021 - 11.2024
No Degree - Healthcare
Elgin Community College
High School Diploma -
South Elgin High School
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