Alexander Bedolla
Chicago
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Pet Stylist/Dog Groomer
PetSmart
07.2024 - Current
- Groomed pets using various styling tools and techniques to enhance appearance and comfort.
- Provided exceptional customer service by addressing pet owner inquiries and concerns promptly.
- Maintained cleanliness and organization of grooming stations to promote a safe environment.
- Collaborated with team members to develop efficient grooming schedules for optimal workflow.
- Educated pet owners on proper grooming care and maintenance between professional visits.
- Adapted grooming techniques based on individual pet needs, ensuring client satisfaction consistently.
- Assisted in training new stylists on grooming procedures and best practices for animal handling.
- Implemented safety protocols during grooming sessions to minimize risk of injury to pets and staff.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Contributed positively to the work environment by fostering a collaborative and supportive atmosphere among team members.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
Lead Armed Security Officer
Sizemore Security
04.2023 - 10.2024
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify security risks and address potential threats proactively.
- Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
- Documented daily activities and incident reports accurately, maintaining clear communication with team members.
- Trained new security personnel on protocols, emergency procedures, and use of surveillance equipment.
- Evaluated current security measures, recommending improvements to enhance operational efficiency and safety standards.
- Collaborated with management to develop emergency response plans tailored to specific site needs.
- Implemented conflict resolution strategies effectively, ensuring minimal disruption during incidents or disturbances.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
Grooming Salon Leader
PetSmart
10.2023 - 07.2024
- Led grooming team in delivering high-quality pet care services.
- Trained staff on grooming techniques and customer service best practices.
- Managed scheduling to ensure efficient workflow and client satisfaction.
- Implemented safety protocols for handling pets during grooming procedures.
- Assisted in inventory management, maintaining supplies and equipment readiness.
- Developed strong relationships with clients to enhance customer loyalty.
- Resolved customer concerns promptly to maintain positive salon environment.
- Coordinated team meetings to discuss performance and service improvements.
- Boosted customer satisfaction by providing excellent pet grooming services and maintaining a clean, safe salon environment.
- Coordinated maintenance of clippers, blades, and other hand tools required for grooming services.
- Continually expanded professional knowledge base through ongoing education in animal care trends, techniques, products, attending trade shows/conferences when possible.
- Mentored junior groomers, sharing expertise in advanced grooming techniques and best practices for animal safety and comfort.
- Spearheaded training programs for new hires, ensuring they quickly developed the necessary skills to provide top-notch services to customers.
- Ordered supplies for forecasted grooming demands.
- Implemented marketing strategies such as promotional events or loyalty programs designed to attract new clients while retaining existing ones.
- Improved team efficiency by implementing streamlined scheduling processes and optimizing appointment bookings.
- Enhanced salon revenue by offering personalized grooming packages tailored to individual client needs and preferences.
- Ensured high-quality service delivery with thorough pre-groom consultations and diligent attention to pet owner requests.
- Managed inventory control systems to maintain adequate stock levels of grooming supplies, reducing waste and minimizing business expenses.
- Developed relationships with local veterinarians to establish referral networks that increased new customer acquisition rates.
- Established a safe work environment by upholding strict safety standards and conducting regular inspections of salon equipment and facilities.
- Increased returning clientele through exceptional customer service interactions and consistent delivery of high-quality grooming results.
- Reduced employee turnover by conducting regular performance evaluations and providing constructive feedback on areas for improvement.
- Raised employee morale by fostering a positive work environment, recognizing achievements, and encouraging open communication among team members.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution, ensuring client satisfaction and loyalty.
- Managed and maintained health, welfare, and proper care of animals.
- Monitored animals for behavioral problems and signs of health issues.
K9 Trainer
PetSmart
08.2021 - 04.2023
- Trained dogs in obedience and behavior modification techniques.
- Developed customized training programs based on individual dog needs.
- Evaluated canine behavior to tailor training approaches effectively.
- Conducted group classes to enhance socialization skills among dogs.
- Collaborated with pet owners to reinforce training methods at home.
- Monitored progress of trainees, adjusting strategies to improve outcomes.
- Educated clients on canine care and effective communication techniques.
- Implemented positive reinforcement strategies to promote desired behaviors.
- Created simulated training scenarios that closely resembled real-life situations, helping to build confidence and competence among handlers and their canine partners.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Maintained clean training arena for group classes.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
Education
No Degree - Criminal Justice
Daley College
Chicago, ILSkills
- Strong communication skills
- Patience and empathy
- Hygiene and cleanliness
- Animal behavior
- Professional appearance
- Continual learning mindset
- Safe equipment usage
- Time management proficiency
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Microsoft office
- Task prioritization
- Self motivation
- Analytical thinking
- Goal setting
- Professionalism
- Adaptability
- Written communication
- Emergency response
Languages
Spanish
Professional Working
Timeline
Pet Stylist/Dog Groomer
PetSmart
07.2024 - Current
Grooming Salon Leader
PetSmart
10.2023 - 07.2024
Lead Armed Security Officer
Sizemore Security
04.2023 - 10.2024
K9 Trainer
PetSmart
08.2021 - 04.2023
No Degree - Criminal Justice
Daley College