Alexa Martinez
Chicago
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service. Excelled in enhancing customer engagement and loyalty through exceptional service and proficiency in POS systems. Demonstrated ability to lead and collaborate effectively, leveraging bilingual skills and a problem-solving approach to drive sales and operational efficiency.
Overview
4
4
years of professional experience
Work History
Banana Republic Factory - Sales Associate
Jason Jensen
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Substantial knowledge of the brand’s clothes.
Loft Outlet - Sales Lead
Gina Hannah
09.2022 - 06.2024
- Retail Associate from September 2022 to September 2023.
- Ability to organize, delegate, and prioritize assignments, and meet deadlines with minimal supervision.
- Effective communication with customers, managers, business partners, store associates, and peers.
- Provide excellent client service by anticipating the client's needs and concerns.
- Proficient and able to operate the Point of Sale (POS) System.
- Ability to take initiative in making decisions on a timely/urgent basis.
- Ability to open and close store.
- Knowledge of the brand’s clothes.
Photogenic - Photographer/ Sales Associate
Tequila Humphrey
05.2021 - 07.2022
- Took and provided guests with photos captured at attraction sites.
- Offered great customer service during their experience.
- Ensure photo quality was excellent.
- Engaged with guests, staff, and coworkers in a friendly manner.
- Properly used a register.
Education
No Degree - Undecided Business Concentration
City College of Chicago Richard Daley
Chicago, ILHigh School Diploma -
Acero Major Hector P. Garcia High School M.D.
Chicago, IL06-2022
Skills
- Customer service
- Teamwork and collaboration
- Bilingual
- Problem-Solver
- Excellent Communicator
- Proficient in POS System
- Multi-tasker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Banana Republic Factory - Sales Associate
Jason Jensen
06.2024 - Current
Loft Outlet - Sales Lead
Gina Hannah
09.2022 - 06.2024
Photogenic - Photographer/ Sales Associate
Tequila Humphrey
05.2021 - 07.2022
No Degree - Undecided Business Concentration
City College of Chicago Richard Daley
High School Diploma -
Acero Major Hector P. Garcia High School M.D.
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