Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexa Garcia

Des Plaines,IL

Summary

Experienced in managing patient interactions and administrative responsibilities. Leveraging effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations, contributing to a positive patient experience and efficient workflow within the healthcare setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

PSR - Patient Service Representative

Advocate Medical Group
02.2024 - Current
  • Welcomed and registered patients.
  • Gathered patient data for accurate record maintenance.
  • Checked insurance eligibility.
  • Arranged appointments.
  • Provided support to walk-in clients.
  • Handled incoming calls efficiently.
  • Communicated essential details to ensure clarity and understanding.
  • Processed payments efficiently.
  • Facilitated completion of documentation.
  • Digitized physical documents through efficient scanning processes.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Cashier and Customer Service

BREDEMANN TOYOTA
06.2022 - 08.2024
  • Greeted customers warmly, processed transactions efficiently, and scheduled appointments.
  • Handled transactions efficiently while ensuring a friendly customer experience.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Discovery Clothing
10.2021 - 06.2022
  • Delivered exceptional service with a friendly and courteous approach.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Set up new sales displays each week with fresh merchandise.

Education

High school diploma -

Maine West High School
Des Plaines, IL
05.2021

Skills

  • CPR
  • Bilingual
  • English
  • Computer skills
  • Customer Service (6 years)
  • Typing
  • Front desk
  • Medical Office Experience
  • Epic (1 year)
  • Cash register
  • Customer service
  • HIPAA compliance
  • Payment collection
  • Appointment scheduling
  • Medical terminology
  • FLUENT IN SPANISH

Certification

  • Driver's License
  • BLS Certification
  • My BLS certification is active from December 2024 to December 2026.
  • Certified Nursing Assistant (CNA)

Languages

Spanish - Fluent
English - Fluent

Timeline

PSR - Patient Service Representative

Advocate Medical Group
02.2024 - Current

Cashier and Customer Service

BREDEMANN TOYOTA
06.2022 - 08.2024

Cashier

Discovery Clothing
10.2021 - 06.2022

High school diploma -

Maine West High School

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Alexa Garcia