Alexa Clink
Elburn ,IL
Overview
13
13
years of professional experience
Work History
Server/ Bartender
Oak Street Restaurant and Bar
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
General Manager
Bulldog Ale House
07.2021 - 08.2022
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Operations Manager
Bulldog Ale House
05.2021 - 07.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and implemented strategies to maximize customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bartender/ Server/ Key-holder
Bulldog Ale House
11.2015 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Sales Specialist
Victoria's Secret
09.2013 - 03.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Brand Operations Supervisor
Victoria's Secret
11.2018 - 06.2019
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Created compelling visual assets for sale of our products, enhancing overall brand image for our consumers.
- Oversaw quality control measures, ensuring adherence to company standards for product excellence at all times.
- Implemented innovative merchandising strategies to maximize in-store visibility and drive customer conversion.
Merchandise Flow Supervisor
Victoria's Secret
10.2015 - 01.2016
- Execute visual merchandising strategies to presentation standards set by company.
- Enhanced merchandise flow efficiency by implementing processes and procedures to drive sales growth
- Led a team of associates in executing daily tasks for optimal store operations and customer satisfaction.
- Conducted regular store walk-throughs to identify areas needing improvement or attention for a seamless shopping experience.
Full-time Sales and Support Generalist
Victoria's Secret
08.2015 - 10.2015
- Coordinated with sales representatives to identify potential upsell opportunities based on customer needs analysis during support interactions.
- Performed set-up, break-down of merchandise displays within the store.
- Participated in weekly meetings to review performance metrics, identify areas for improvement, and develop action plans accordingly.
Customer Service Specialist
Ethan Allen
07.2014 - 12.2014
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Commercial Sales Intern
Mediacom Cable Company
04.2013 - 08.2013
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Addressed customer queries and complaints with prompt and professional responses.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
Student Office Assistant
Bradley University Police Department
09.2012 - 04.2013
- Assisted office manager with various clerical tasks
- Supported administrative staff with data entry tasks, maintaining accurate records of student information.
- Streamlined office operations by organizing and filing important documents.
- Maintained confidential student records securely while upholding strict privacy standards set forth by the institution''s policies.
Education
Bachelor of Science - Business Management and Leadership, Information Systems
Bradley University
Peoria, IL12.2014
Skills
- Operations
- Management
- Training
- Inventory Control
- Excel
- Front desk
- POS
- Clerical Experience
- Merchandising
- Bartending
- Cash Handling
- Assistant Manager Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server/ Bartender
Oak Street Restaurant and Bar
09.2022 - Current
General Manager
Bulldog Ale House
07.2021 - 08.2022
Operations Manager
Bulldog Ale House
05.2021 - 07.2021
Brand Operations Supervisor
Victoria's Secret
11.2018 - 06.2019
Bartender/ Server/ Key-holder
Bulldog Ale House
11.2015 - 05.2021
Merchandise Flow Supervisor
Victoria's Secret
10.2015 - 01.2016
Full-time Sales and Support Generalist
Victoria's Secret
08.2015 - 10.2015
Customer Service Specialist
Ethan Allen
07.2014 - 12.2014
Sales Specialist
Victoria's Secret
09.2013 - 03.2020
Commercial Sales Intern
Mediacom Cable Company
04.2013 - 08.2013
Student Office Assistant
Bradley University Police Department
09.2012 - 04.2013
Bachelor of Science - Business Management and Leadership, Information Systems
Bradley University