Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexa Christman

Roscoe

Summary

Proven leader and effective problem-solver with extensive experience at Kunes Country Chevrolet GMC of Elkhorn. Excelled in customer service management and conflict resolution, enhanced team productivity and customer satisfaction. Skilled in multitasking and organization, significantly increased revenue by upselling services. Demonstrate a positive attitude and a commitment to continued improvement, fostering trust and loyalty amongst clients and employees.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Service Manager

Kunes Country Chevrolet GMC of Elkhorn
09.2021 - Current
  • Resolve customer complaints in a professional and timely manner.
  • Meet with customers to discuss service needs and offer available solutions.
  • Resolve escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hire, train and supervise a team of service staff members to meet business goals.
  • Manage a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Analyze service reports to identify areas of improvement.
  • Met with customers to discuss service needs and solutions.
  • Coordinate warranty claims processing, advocating on behalf of the customers to ensure prompt repairs and/or replacement.
  • Increased overall revenue by upselling additional service products during routine maintenance visits.
  • Monitor service staff performance and provide feedback for improvement.

Office/Sales Manager

Delavan Lake Marine
06.2019 - 09.2021
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Provided exceptional customer service when addressing client inquiries.
  • Streamlined office operations by implementing efficient filing and organizational items.

Education

High School Diploma - Honors

Elkhorn Area High School
Elkhorn, WI
06.2021

Skills

  • Positive Attitude
  • Multitasking and Organization
  • Customer Service
  • Service Management
  • Trustworthy and Honest
  • Service Scheduling
  • Service Documentation
  • Team Leadership
  • Problem-Solving
  • Reliable and Responsible
  • Goal-Oriented
  • Outgoing and Energetic
  • New Employee Hiring

Certification

General Motors Service Manager Certified

Timeline

Assistant Service Manager

Kunes Country Chevrolet GMC of Elkhorn
09.2021 - Current

Office/Sales Manager

Delavan Lake Marine
06.2019 - 09.2021

High School Diploma - Honors

Elkhorn Area High School

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Alexa Christman