Alexa Christman
Roscoe
Summary
Proven leader and effective problem-solver with extensive experience at Kunes Country Chevrolet GMC of Elkhorn. Excelled in customer service management and conflict resolution, enhanced team productivity and customer satisfaction. Skilled in multitasking and organization, significantly increased revenue by upselling services. Demonstrate a positive attitude and a commitment to continued improvement, fostering trust and loyalty amongst clients and employees.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Kunes Country Chevrolet GMC of Elkhorn
09.2021 - Current
- Resolve customer complaints in a professional and timely manner.
- Meet with customers to discuss service needs and offer available solutions.
- Resolve escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hire, train and supervise a team of service staff members to meet business goals.
- Manage a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyze service reports to identify areas of improvement.
- Met with customers to discuss service needs and solutions.
- Coordinate warranty claims processing, advocating on behalf of the customers to ensure prompt repairs and/or replacement.
- Increased overall revenue by upselling additional service products during routine maintenance visits.
- Monitor service staff performance and provide feedback for improvement.
Office/Sales Manager
Delavan Lake Marine
06.2019 - 09.2021
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to build rapport and loyalty.
- Provided exceptional customer service when addressing client inquiries.
- Streamlined office operations by implementing efficient filing and organizational items.
Education
High School Diploma - Honors
Elkhorn Area High School
Elkhorn, WI06.2021
Skills
- Positive Attitude
- Multitasking and Organization
- Customer Service
- Service Management
- Trustworthy and Honest
- Service Scheduling
- Service Documentation
- Team Leadership
- Problem-Solving
- Reliable and Responsible
- Goal-Oriented
- Outgoing and Energetic
- New Employee Hiring
Certification
General Motors Service Manager Certified
Timeline
Assistant Service Manager
Kunes Country Chevrolet GMC of Elkhorn
09.2021 - Current
Office/Sales Manager
Delavan Lake Marine
06.2019 - 09.2021
High School Diploma - Honors
Elkhorn Area High School