- Competitive dance
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I like looking at the stars and learning about constellations
- Watching Movies and TV Shows
- Avid Reader
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Learning new cooking techniques and expanding my culinary skills
- Acting and Theater
Alexa Bennett
Pontiac
Summary
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in [Desired Position] role.
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
2
2
years of professional experience
Work History
Program Specialist
Boys & Girls Club of Livingston County
02.2022 - 03.2023
- Established goals and created action plans to achieve goals.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Monitored progress towards service plan goals.
Customer Service Associate
Walgreens
09.2020 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Increased team productivity with effective communication and coordination of tasks.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Fostered positive team environment, contributing to higher staff retention rates.
Education
High School Diploma -
Pontiac Township High School
Pontiac, IL05-2022
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Stock replenishment
- Product and service solutions
- Refunds and exchanges
- Hospitality and accommodation
Interests
Timeline
Program Specialist
Boys & Girls Club of Livingston County
02.2022 - 03.2023
Customer Service Associate
Walgreens
09.2020 - 12.2021
High School Diploma -
Pontiac Township High School
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