ALEXA ARDON
Chicago
Summary
Experienced with customer engagement and creating welcoming environments. Utilizes effective communication to address customer inquiries and provide assistance. Track record of reliability and flexibility in adapting to changing needs.
Overview
5
5
years of professional experience
1
1
Language
Work History
Service Greeter
Honda Of Downtown Chicago
Chicago, IL
03.2025 - Current
- Greet customers promptly and professionally upon arrival.
- Assist with vehicle service check-in procedures.
- Direct customers to the appropriate service advisor or department.
- Answer basic questions regarding service appointments and dealership amenities.
- Maintain a clean, organized, and welcoming service drive area.
- Communicate effectively with service advisors and other dealership staff.
- Assist with customer waiting area upkeep and hospitality services.
Customer Service Representative
Fix Auto
Chicago, IL
04.2024 - 03.2025
- Greet walk-in customers, addressing needs and inquiries with professionalism
- Answered and directed all incoming phone calls, ensuring effective communication and support
- Explain the repair process, including insurance claims processing, payment procedure, repair techniques, and expected delivery date of repair
- Called insurance companies to confirm timely payment processing to appropriate departments
- Attend daily meetings to discuss the progress of each customer's vehicle repairs
Front Desk Host
Hyatt Place Wicker Park
Chicago, IL
04.2021 - 03.2024
- Checked in guests upon arrival and directed them to their rooms while informing them of all onsite amenities.
- Assist guests with their reservations, billing, and check- outs, and any issues guest may be experiencing during their stay
- Assisted kitchen staff in food preparation and service with preparing and serving breakfast
- Guided guests to nearby tourist attractions and activities to enrich their stay
- Coordinated with housekeeping and maintenance staff to address specific guest needs before arrival
Education
High School Diploma -
Rauner College Prep
Chicago06.2019
No Degree -
University of Illinois At Urbana-Champaign
Champaign, IL05.2021
Skills
- Communication
- Conflict Resolution
- Team Work
- Multi-Line Telephone Operation
- Customer Support
- Office administration
- Multitasking and Prioritization
- Payment Processing
LANGUAGES
English and Spanish
Timeline
Service Greeter
Honda Of Downtown Chicago
03.2025 - Current
Customer Service Representative
Fix Auto
04.2024 - 03.2025
Front Desk Host
Hyatt Place Wicker Park
04.2021 - 03.2024
High School Diploma -
Rauner College Prep
No Degree -
University of Illinois At Urbana-Champaign