Alex VanWeelden
Sterling
Summary
Mental health professional with solid track record in client care and therapeutic support. Skilled in crisis intervention, client assessment, and implementing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions, disabilities, and effective communication techniques.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental Health Technician
State of Illinois-Department of Human Services
Dixon, IL
12.2024 - Current
- Monitored patient behavior and emotional well-being through regular observations and interactions.
- Assisted in implementing individualized behavior support plans.
- Documented patient progress and incidents accurately.
- Facilitated therapeutic activities to enhance patient engagement and social skills development.
- Performed scheduled client safety checks and documented results to establish and ensure clients well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Licensed Insurance Agent
OneDigital Advanced Health
Chicago, IL
01.2023
- Worked as a Medicare Insurance Agent handling insurance inquiries and processing policy changes.
- Conducted insurance policy reviews to identify gaps in coverage and recommend appropriate products.
- Fielded inbound and made outbound calls to Medicare beneficiaries
- Exceeded all KPI metrics set by leadership
- Adhered to strict quality assurance policies put in place by both CMS and our in house QA team
Loan Advisor
Flagship Credit Acceptance
Tempe, AZ
01.2022 - 01.2023
- Managed a portfolio of clients seeking auto loans and provided expert advice on loan products.
- Worked with clients to develop individualized and affordable payment options
- Made outbound calls to delinquent accounts in my portfolio to off solutions and resolve delinquency
- Adhered to strict quality assurance requirements
Loan Advisor/Collections
Bridgestreet
Mesa, AZ
01.2021 - 01.2022
- Provided comprehensive financial advice to clients on loan options and terms.
- Managed a portfolio of delinquent accounts and successfully collected on past due balances.
- Utilized skip tracing techniques to locate hard-to-find customers and resolve outstanding balances.
- Prepared and submitted reports on account status, payment history, and collection efforts.
- Adhered to strict quality assurance policies
Self Employed Driver
Uber
Gilbert, AZ
01.2019 - 01.2021
- 2 years of experience as a rideshare driver for a major transportation company.
- Safely transported customers and occasionally packages to their destination
- Maintained extremely high ratings
LTL Trucking Supervisor
Midwest Motor Express
Cedar Rapids, IA
01.2016 - 01.2019
- Managed and supervised a team of LTL drivers for timely and efficient deliveries.
- Coordinated daily transportation schedules and routes to maximize productivity and meet deadlines.
- Ensured compliance with DOT regulations and company safety policies.
- Resolved customer inquiries and concerns regarding shipments and deliveries.
- Trained new drivers on company procedures, policies, and safe driving practices.
- Maintained accurate records of shipments, driver logs, and inventory levels.
- Implemented cost-saving measures and streamlined operations to increase overall profitability.
Order Filler
Walmart Distribution Center
Sterling, IL
01.2014 - 01.2016
- Operated forklifts and pallet jacks to move and stack products effectively.
- Managed inventory for a busy warehouse while maintaining accurate records.
- Picked and packed orders with precision and attention to detail.
- Maintained a clean and organized work environment to increase efficiency.
Education
High School Diploma -
Sterling High School
Sterling, IL01.2010
Skills
- Management Experience
- Data Collection
- High Level Communication
- Critical Thinking
- De-escalation techniques
- Behavior observation
- Customer service
- Insurance sales expertise
- Delegation and task management
Certification
Health Insurance License
Timeline
Mental Health Technician
State of Illinois-Department of Human Services
12.2024 - Current
Licensed Insurance Agent
OneDigital Advanced Health
01.2023
Loan Advisor
Flagship Credit Acceptance
01.2022 - 01.2023
Loan Advisor/Collections
Bridgestreet
01.2021 - 01.2022
Self Employed Driver
Uber
01.2019 - 01.2021
LTL Trucking Supervisor
Midwest Motor Express
01.2016 - 01.2019
Order Filler
Walmart Distribution Center
01.2014 - 01.2016
High School Diploma -
Sterling High School