Alex Rosales
Chicago
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Sales Associate
Audi
01.2023 - Current
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Financial Advisor
Aflac Insurance Company
09.2020 - 06.2022
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Sales Associate
Verizon
10.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Team Member/Cashier
Portillo's
10.2017 - 05.2018
- Handled an average of 90 customer interactions per day, while maintaining high standards of cleanliness and efficiency
- Researched new products and services and directed them to appropriate departments
- Maintained a database for tracking of inventory by price, SKU, item and vendor
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Trained 100 new employees in customer service script recitation, conflict resolution, and data entry practices
Education
Master of Arts -
Chicago CulinaryArts
North Chicago, ILHigh School Diploma - undefined
Argo Community High School
Summit, IL05.2020
Skills
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Outgoing personality
- Sales strategies
- Professional demeanor
- Adapt to diverse groups
- Negotiation tactics
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Audi
01.2023 - Current
Financial Advisor
Aflac Insurance Company
09.2020 - 06.2022
Sales Associate
Verizon
10.2019 - 08.2020
Team Member/Cashier
Portillo's
10.2017 - 05.2018
High School Diploma - undefined
Argo Community High School
Master of Arts -
Chicago CulinaryArts
Similar Profiles
Dakota CarsonDakota Carson
Service Advisor at AudiService Advisor at Audi
Eva RiveraEva Rivera
Warranty Administrator at AudiWarranty Administrator at Audi
Karla ChavezKarla Chavez
Service Assistant at AudiService Assistant at Audi
Jaden CrookeJaden Crooke
Marketing Intern at Reveal USAMarketing Intern at Reveal USA
Laura LeonLaura Leon
Server at The Allegro Royal Sonesta HotelServer at The Allegro Royal Sonesta Hotel