Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ALEX RODRIGUEZ

Chicago

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Taqueria Acambaro
03.2022 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Morton College
Cicero, IL
03-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Customer satisfaction measurement
  • Team development
  • Product sales
  • Sales expertise

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Taqueria Acambaro
03.2022 - 07.2025

Morton College

Similar Profiles

CREATE PROFILE
ALEX RODRIGUEZ