Alexander Price

Frank Hohenadel, PGA Head Golf Professional

• Educated customers on products and equipment, which provided information needed to make appropriate purchases.
• Oversaw training of services staff and other day-to-day activities on driving range and golf shop.
• Assisted Head Golf Professional with making purchases for club pro shop.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.

Greg Roberts, Head Golf Professional

• Oversight of all women's related golf events and leagues. From planning, to logistics, scoring and execution.
• Proficient within EZ-Suite POS and Tee Sheet software.
• Well versed within GolfGenius Tournament Software
• Helped run junior golf program consisting of over 40 students
• Over 400 hours of private lesson time.
• Managed day-to-day activities on driving range and golf operation.
• Training of outside services staff.
• Assisted Head Professional with making purchases for club pro shop.
• Exceeded goals through effective task prioritization and great work ethic.

John Billiter, Head Golf Professional

• Hire, train, schedule, supervise, and evaluate performance of part-time, seasonal bag drop and range picker employees
• Oversight of golf car rental fleet for routine maintenance, safety, GPS function & repair, and utilization rotation
• Regular periodic reporting of fleet status
• Performs opening and closing procedures in alignment with cash-handling security standards, processes point of sale transaction, and deposits cash close to safe at conclusion of business day
• Assists first assistant professional in setup and execution of tournaments, outings and league play
• Assist first assistant professional in golf shop merchandising efforts, including inventory check-in, shop displays, inventory controls, and retail sales transactions
• Provided customer service training to fellow employees, which led to increase in satisfaction from customer
• Encouraged staff to cultivate strong work ethic by demonstrating diligence, patience and respect for others
• Confer with Director of Instruction and Head Golf Professional to develop lesson plans for junior programs and group instruction
• Introduced games and drills, which helped students to better develop skill levels

2014-2017

Michael Chappell Head Golf Professional

First Assistant Golf Professional

• Train and supervise inside and outside staff of 14
• Manage outside service staff and delegated tasks
• CDGA Handicap Chairman.
• Help customers with questions, concerns, and complaints in person and via telephone
• Assist in the switch of Tee Sheet and POS software systems from EZ Links Reservations to GolfNow FORE Reservations
• Proficient on GolfNow FORE Reservations
• First year teaching in 2014 with incredible feedback and support
• By 2017 was responsible for 2 U.S. Kids Golf camps with teaching curriculum that I wrote
• In 2016 and 2017 conducted 2 High School camps for Lakes Community High School
• 60+ Hours of private lessons seasonally from 2015-2017
• Strengthen outside service by enthusiastically greeting guests, training staff, and maintaining a neat and organized cart washing, bag storage, and practice area
• Assist with golf shop merchandising and inventory. Process, receive and cost average all new merchandise. Record month-end merchandise counts in GolfNow FORE Reservations software system and maintain proper stock month-to-month
• Assist in tournament operations by creating scoreboards, scorecards, and cart signs

2012-2014

Bill Eldridge Head Golf Professional

Assistant Golf Professional

• Assist with day-to-day golf operations and employee supervision
• Understand complete operation of the golf shop
• Know and use EZ Links Tee-sheet and POS software
• Ensure proper check-in and registration of golfers; correct playing start to include handling reservations and starting times
• Ensure all Midlane Country Club policies are being observed by the public on golf course property
• Assist Head Golf Professional in the management and set-up of all golf outings

• Helped build, assemble and arrange fixtures and displays throughout the store before opening
• Assisted in the stocking and management of golf shop inventory
• Followed Dick's Sporting Goods corporate policies and procedures of store operations
• Answered product questions with up-to-date knowledge of sales and store promotions
• Helped drive sales goals and achieve monthly quotas
• Dedicated to continuously improving sales abilities and product knowledge
• Described product to customers and accurately explained details and care of merchandise
• Politely assisted customers in person and via telephone
• Provided an elevated customer experience to generate a loyal clientèle
• Maintained cleanliness and presentation of stock room and product floor
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service
• Folded and arranged garments in attractive displays

• To meet and greet members and visitors when they arrived at the bag drop and ensured that their expectations were met
• Assisted in preparation and ensured that outings and weddings ran smoothly and professionally