Alex Pearce
Springfield
Summary
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
Springfield Clinic
02.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Temporary Cycle Counter
Bunn O Matic
10.2023 - 12.2023
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Conducted physical inventories, verifying quantities against system records and adjusting as necessary.
- Ensured product availability for customers by maintaining optimal stock levels across various departments.
- Increased warehouse organization by identifying obsolete or damaged items for disposal or repair accordingly.
Certified Account Resolution Specialist
Pro Com Services of Illinois Inc.
08.2020 - 08.2023
- Completed in-depth research to investigate claims and resolve problems.
- Assessed individual situations and developed effective and appropriate resolutions.
- Conducted thorough research on complex cases to provide accurate information and facilitate informed decisionmaking.
- Upheld strict confidentiality when dealing with sensitive client information as per company policies and regulatory guidelines.
Education
High School Diploma -
Pleasant Plains High School
Pleasant Plains, IL05-2016
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Professionalism and ethics
- Insurance billing
Public Service
Self Employed Musician
Timeline
Patient Access Specialist
Springfield Clinic
02.2024 - Current
Temporary Cycle Counter
Bunn O Matic
10.2023 - 12.2023
Certified Account Resolution Specialist
Pro Com Services of Illinois Inc.
08.2020 - 08.2023
High School Diploma -
Pleasant Plains High School
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