Alex Otto
Normal
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Elliott Counseling Services
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Discovery Research
Haylon Technologies
01.2021 - 12.2023
- Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
- Design and implement customer discovery initiatives to identify target customers, and unmet needs.
- Conducted research on various topics to ensure accurate information was shared with visitors.
- Contributed to increased visitor attendance through effective marketing strategies and community outreach efforts.
Education
Associate of Arts - Business
Blackhawk Community College
Moline, IL05-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Time management
- Customer relations
- Critical thinking
Timeline
Administrative Assistant
Elliott Counseling Services
02.2023 - Current
Customer Discovery Research
Haylon Technologies
01.2021 - 12.2023
Associate of Arts - Business
Blackhawk Community College
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