ALEXANDRA TERWELP
Quincy
Summary
Highly-motivated team-player with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively under pressure, problem-solving and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Sales Support Specialist
Vallee Health Repair
11.2024 - Current
- Act as the face of the clinic, providing a warm, professional, and compassionate experience for every patient.
- Coordinate and manage daily scheduling for multiple providers, including weight loss, IV therapy, and primary care services.
- Maintain accurate patient records and ensure HIPAA compliance when handling confidential medical information.
- Provide suggestive sales and patient education on health-enhancing services and products, including vitamin injections, IV treatments, and nutritional supplements.
- Consistently meet and exceed monthly supplement and injection sales goals by understanding patient needs and confidently recommending personalized wellness options.
Medical Office Assistant
Blessing Physician Services
09.2022 - 10.2024
- Assisting with referrals and preparing medical records for patients
- Preparing treatment rooms for patients by cleaning surfaces and restocking supplies
- Communicating with patients resolving inquiries, scheduling appointments and addressing billing questions
Patient Excellence Representative
Quincy Medical Group
09.2017 - 09.2022
- Solving billing issues, insurance claims and patient payments
- Cultivating positive relationships with patients, Helping Blessing Hospital meet satisfaction scores and patients obtain the best possible care
Coffee Department Manager
Caribou Coffee
07.2016 - 09.2017
- Preparing weekly schedules to verify proper floor coverage within fiscal guidelines
- Remaining calm and professional in stressful circumstances and effectively diffused tense situations
- Growing Caribou's team and technical capabilities with hiring and training of talented individuals
Gold Passport Guest Service Associate
Hyatt Reservation Center
09.2014 - 05.2016
- Guaranteeing guest satisfaction through genuine, enthusiastic and friendly interactions
- Educating guests regarding important property information and directions to different hotel areas
- Inviting guests to join loyalty programs and special promotions
Crew Trainer
McDonald's
07.2011 - 09.2014
Education
Associate of Science - Medical Technology
John Wood Community College
Quincy, IL05-2026
Skills
- Clear and Compassionate Phone Etiquette
- Microsoft Office Excel
- Conflict Resolution & De-escalation
- Dependable and Self-Motivated
- Multitasking in Fast-Paced Environments
Websites
STRENGTHS
- Customer Relations
- Excellent in resolving customer inquiries and complaints efficiently.
- Team Collaboration
- Adept at working with teams to achieve common goals and objectives.
- Time Management
- Skilled in managing multiple tasks and deadlines effectively.
- Problem Solving
- Proficient in identifying and resolving issues promptly and effectively.
ACHIEVEMENTS
- Increased Patient Satisfaction
- Helped achieve 95% patient satisfaction at Quincy Medical Group.
- Managed High Volume
- Handled over 200+ customer interactions weekly at Caribou Coffee.
Timeline
Sales Support Specialist
Vallee Health Repair
11.2024 - Current
Medical Office Assistant
Blessing Physician Services
09.2022 - 10.2024
Patient Excellence Representative
Quincy Medical Group
09.2017 - 09.2022
Coffee Department Manager
Caribou Coffee
07.2016 - 09.2017
Gold Passport Guest Service Associate
Hyatt Reservation Center
09.2014 - 05.2016
Crew Trainer
McDonald's
07.2011 - 09.2014
Associate of Science - Medical Technology
John Wood Community College
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