Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Timeline
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Alex B. Hymanson

Chicago

Summary

Experienced hospitality professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Motivated by a passion for hospitality and a belief that exceptional guest experiences start with communicative, compassionate leadership.

Overview

9
9
years of professional experience

Work History

Server

Momotaro and Izakaya, Boka Restaurant Group
Chicago
06.2023 - Current
  • Consistently delivering exceptional service and genuine hospitality at both Momotaro and Izakaya.
  • Retaining and utilizing extensive Japanese food and menu knowledge to enhance guest experience through personalized recommendations and wine and sake pairings.
  • Training new staff on service excellence and teamwork principles
  • Communicating allergies and dietary restrictions with kitchen to ensure health, safety and satisfaction for all guests.
  • Coordinated with event managers and the kitchen for private parties and a range of special events to facilitate smooth and successful experiences.

Shift Manager, Corporate Trainer (FOH), Bartender, Server

Blue Sushi Sake Grill
Chicago
08.2021 - 07.2023
  • Traveled with a corporate team to develop the training program for all servers and bartenders company wide. Helped lead the successful openings of four new locations
  • Trained and mentored over 150 new staff members on service standards, menu knowledge and hospitality, contributed to their professional growth, teamwork and overall success at each location.
  • Managed 20 FOH staff in a high-volume bar and dining area, consistently supported staff to deliver efficient and hospitable service by interacting with tables, running food and drinks, overseeing allergy tickets and resolving any escalated guest concerns.
  • Ensured appropriate coverage during peak hours and made strategic cuts to minimize labor costs.
  • Completed opening manager duties including a dining room and kitchen walkthrough, creating floor plans, answering phone calls and emails, conducting daily pre-shift meetings.
  • Completed closing manager duties including nightly walkthrough, reconciled and closed cash banks, delivered payment to all tipped employees using Instant Financial, produced daily sales and labor reports, and wrote daily summaries using 7shifts.

Restaurant Bartender, Hostess and Server Assistant

Fresco
Madison
05.2021 - 08.2021
  • Demonstrated superb organization and flexibility to enhance dining experiences.
  • Greeted and seated diners with professionalism and exceptional customer service.
  • Multitasked to prioritize orders, restock ingredients, and maintain cleanliness in a high-traffic environment.
  • Prepared alcoholic and non-alcoholic beverages in accordance with recipe standards.

Head Overnight Camp Counselor

Camp Interlaken JCC
Eagle River
05.2016 - 08.2018
  • Planned creative, comedic and engaging programming for 150+ campers on a daily basis
  • Collaborated constantly in an erratic environment, utilized time-management skills to meet deadlines and follow through on short notice
  • Faced spontaneous events involving camper wellness, prompting quick adaptation and level-headed decision making

Education

Bachelor of Science - Life Sciences Communication, Conservation Biology

University of Wisconsin-Madison, College of Agriculture and Life Sciences
Madison, WI
05.2021

Skills

  • Customer service
  • Communication skills
  • Staff training
  • 7shifts
  • OpenTable
  • Conflict resolution
  • ServSafe
  • Basset

Leadership Experience

  • Vice President and Social Chair, Pitches and Notes A Cappella, Madison, WI, 09/18, 05/21, Managed logistics and media promotion for bookings, performances, and Midwest tour, with great attention to detail, Gained experience planning, emceeing and performing for live audiences of 3000+ attendants, Facilitated outreach to campus community in promoting recruitment events, and fundraisers- generating $8000+ in donations, Coordinated with non-profit organizations, schools, and other a cappella groups nationally, Organized group bonding events to foster interpersonal relationships, and boost group morale

Timeline

Server

Momotaro and Izakaya, Boka Restaurant Group
06.2023 - Current

Shift Manager, Corporate Trainer (FOH), Bartender, Server

Blue Sushi Sake Grill
08.2021 - 07.2023

Restaurant Bartender, Hostess and Server Assistant

Fresco
05.2021 - 08.2021

Head Overnight Camp Counselor

Camp Interlaken JCC
05.2016 - 08.2018

Bachelor of Science - Life Sciences Communication, Conservation Biology

University of Wisconsin-Madison, College of Agriculture and Life Sciences

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Alex B. Hymanson