Alesia O Bannon
ofallon
Summary
of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Mcdonalds
Fairview Heights
09.2021 - Current
- Supervised staff to ensure efficient service and customer satisfaction.
- Enforced health and safety standards across restaurant operations.
- Developed schedules to maintain adequate staffing during peak hours.
- Fostered a positive work environment to encourage teamwork and collaboration.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Customer Service Representative
Convergys, AT&T
Arnold
10.2017 - 01.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized communication skills to manage difficult customer situations effectively.
- Maintained knowledge of current promotions and product offerings consistently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
Crew Member
Mcdonalds
Shiloh
11.2011 - 06.2016
- Prepared food items according to safety and hygiene standards.
- Collaborated with team members to ensure smooth service flow.
- Followed inventory procedures to track and restock supplies accurately.
- Trained new crew members on operational procedures and safety practices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Adhered to health department regulations regarding food handling procedures.
Education
Associate of Arts - Sociology
Southwestern Illinois College
Belleville, IL03-2015
Skills
- Business operations
- Performance evaluation
- Staff scheduling
- Customer service
- Health standards enforcement
- Team leadership
- Effective communication
Certification
- Serv Safe
Timeline
General Manager
Mcdonalds
09.2021 - Current
Customer Service Representative
Convergys, AT&T
10.2017 - 01.2021
Crew Member
Mcdonalds
11.2011 - 06.2016
Associate of Arts - Sociology
Southwestern Illinois College
Similar Profiles
Chloe NesterChloe Nester
Crew Member at McDonaldsCrew Member at McDonalds
Alexis GarciaAlexis Garcia
Crew Member at McdonaldsCrew Member at Mcdonalds
Chloe ShorterChloe Shorter
Crew Member at McdonaldsCrew Member at Mcdonalds
Kai HaslamKai Haslam
Floor manager at McDonaldsFloor manager at McDonalds
Trenton YustTrenton Yust
Assembly Mechanic at BoeingAssembly Mechanic at Boeing