Alesandria Hill
Aurora,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Commercial Insurance services Representative
Nationwide Insurance
Remote
10.2022 - Current
- Work with internal and external partners to solve customer requests.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks and system navigation.
- Assisted with complex billing inquiries and provided timely responses to enhance customer satisfaction.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Sr Gap Claims Representative
Ally Auto
Itasca, IL
01.2020 - 06.2021
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Maintained accurate and up-to-date records of claim information for future reference.
- Interviewed policyholders to verify information and obtain additional details.
- Updated claims system to track claim status and provide relevant information to other department.
Mortgage Banker
J.P. Morgan Chase Bank
Downers Grove, IL
04.2016 - 09.2018
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assessed loan portfolios for compliance with underwriting policies.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet homeownership goals.
- Developed and maintained relationships with customers, lenders and other third parties.
Retail Sales Consultant
AT&T Mobility
Darien, IL
09.2015 - 04.2016
- Assisted customers with billing and troubleshooting needs.
- Worked with helpdesk to resolve customer billing, claims, and network concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Used POS system to process sales, returns, online orders, and gift card activations.
Inside sales rep
Pivotal Home Solutions
09.2013 - 09.2015
- Affectively administered verbal contracts on a recorded and monitored phone line.
- Used CRM software to maintain detailed contact logs and account records.
- Contributed to team objectives in fast-paced environment.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Customer Service Rep
HealthCare services Corporation
Warrenville Il
08.2011 - 09.2013
- Provided Quality Customer service to customers calling with concerns about billing, benefit, claims and other general insurance needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Science - Business Administration
Colorado Technical University
Online07.2023
High School Diploma -
Oswego East High School
Oswego, IL05.2007
Skills
- Policy and Procedure Adherence
- Customer Transactions
- Billing Procedures
- Attention to Detail
- Customer Relationship Management
- Collaborative Environments
- Calm and Professional Under Pressure
- Multitasking and Organization
Timeline
Commercial Insurance services Representative
Nationwide Insurance
10.2022 - Current
Sr Gap Claims Representative
Ally Auto
01.2020 - 06.2021
Mortgage Banker
J.P. Morgan Chase Bank
04.2016 - 09.2018
Retail Sales Consultant
AT&T Mobility
09.2015 - 04.2016
Inside sales rep
Pivotal Home Solutions
09.2013 - 09.2015
Customer Service Rep
HealthCare services Corporation
08.2011 - 09.2013
Associate of Science - Business Administration
Colorado Technical University
High School Diploma -
Oswego East High School