ALENE ABDALLAH
Gurnee
Summary
Detail-oriented Management Information Systems senior with hands-on experience in Visual Basic programming and foundational knowledge of AWS and Google Cloud Platform. Proven leadership skills developed as an Employee Trainer at Cold Stone Creamery, fostering teamwork and improving employee performance. Eager to apply technical and interpersonal skills in a data analyst internship to support business operations and data-driven decision-making.
Overview
1
1
year of professional experience
Work History
Employee Trainer
Cold Stone
Gurnee
05.2021 - 07.2022
- Delivered hands-on instruction in customer service, food safety, POS systems, and store procedures.
- Provided ongoing feedback, coaching, and performance assessments to help team members develop key skills and meet performance goals.
- Monitored employee progress post-training, and partnered with shift leads to address skill gaps or process improvements.
- Fostered a positive team environment to enhance employee engagement and retention.
- Helped new hires learn their roles and improve their skills.
- Supported team members with ongoing feedback and guidance.
- Monitored the progress of employees after training sessions to ensure the successful implementation of learned skills.
Education
Management Information Systems -
University of Wisconsin - Parkside
Kenosha, WI05.2026
Skills
Skills: Visual Basic, AWS, Google Cloud Platform
Timeline
Employee Trainer
Cold Stone
05.2021 - 07.2022
Management Information Systems -
University of Wisconsin - Parkside
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