Alena Conis
Palatine
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Was a preschool teacher senior year of high school and was a mentor to kids in my junior year. Have been babysitting ever since I was 14.
Overview
2
2
years of professional experience
Work History
Sales Associate
LoveSac
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Gilly Hicks
04.2023 - 11.2024
Sales Associate
Tilly’s
09.2022 - 02.2023
Education
High School Diploma -
William Fremd High School
Palatine, IL05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Cash Handling
- Cash Register Operation
- Client Service
- Customer Needs Assessment
- Preschool teacher in high school
- Mentor in high school
- Babysitting
- Shipment Processing
- Safety and Cleanliness Standards
- Basic Mathematics
- Sales and Promotions
- Sales floor organization
- Product Knowledge
- Store Organization
- Team Cooperation
- Goal-Driven
- Decision-Making
Timeline
Sales Associate
LoveSac
09.2023 - Current
Sales Associate
Gilly Hicks
04.2023 - 11.2024
Sales Associate
Tilly’s
09.2022 - 02.2023
High School Diploma -
William Fremd High School
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