Aleksandar Zaev

Familiar with medical SOPs for POEs, transit airports, SOP guidelines for pre-departure medical procedures, IOM medical escorts, IOM NY protocols for processing medical flights, and other relevant instructions guiding the work of IOM divisions and non-IOM agencies assisting medical cases.

Train IOM POE staff to gain a working knowledge of POE Medical SOPs, communicate updates, suggest improvements, and ensure compliance with existing protocols.

Assist POE staff and MMC in developing Health Care Access Protocols, addressing urgent medical attention needs at POEs, and medical complaints of IOM passengers.

Serve as an operational liaison point with CDC quarantine stations, ensuring POE compliance with general infection control guidelines published by the CDC for airlines and airport staff.

Ensure preparations for processing medical flights at POEs are complete and timely, covering all aspects of required assistance, including reviewing available documents, defining staffing needs, and arranging transportation and accommodation.

Identify medical escorts and their patients, arranging priority processing for this group as they prepare for immigration procedures.

Provide counseling to every medical escort and their patient, sharing medical information sheets, detailed itineraries, and confirming fitness to continue their journey.

Collaborated with medical/clinical research associates to plan post-marketing surveillance studies to capture clinical data on safety parameters in local populations.

Conducted research on new and established markets, forecasted changes in the market environment, and developed areas of business opportunities.

Undertook strategic market planning analysis by identifying threats to avoid, opportunities to pursue, environmental analysis, customer service, competitor challenges, product characteristics, market segmentation, and product positioning analysis.

Liaised with advertising companies to prepare detailed aids, leaflets, posters, and other materials (print and electronic). Ensured the placement of ads in relevant journals and the distribution of materials to healthcare professionals within specified timeframes.

Conducted market analysis, including details on market characteristics, competitor characteristics, prescriber characteristics, and market trends.

Organized symposia of invited speakers, including venue and catering arrangements, speaker coordination, and invitations.

Regularly monitor New York operations correspondence and serve as the after-hours focal point for worldwide field missions.

Provide advice and guidance regarding the United States Refugee Admission Program (USRAP) procedures.

Serve as the after-hours contact for POEs, voluntary agencies, airlines, and field missions, taking the necessary action to resolve in-transit problems.

Ensure that the needed follow-up by the day shift is recorded and communicated via email to the New York Operations Supervisor.

Assist in daily operations, and other duties as required.

Maintain a detailed correspondence log for incoming and outgoing inquiries received during shifts.

Review and analyze common incident reports and inquiries to recommend best practices and follow-up steps.

Demonstrated knowledge of infection control and safety.

A basic understanding of the anatomy and physiology of body systems, and anatomic terminology, is necessary to relate major areas in the clinical laboratory to general pathological conditions associated with body systems.

Understanding the importance of specimen collection in the overall patient care system.

Knowledge of collection equipment, various types of additives used, special precautions necessary, and substances that can interfere in clinical analyses of blood constituents.

Knowledge of the healthcare delivery system and medical terminology.

Preparing students for the National Certification Examination.

Responsible for transporting patients to and from hospital medical facilities, such as laboratory departments, operating departments, and patient hospital rooms.

Managing transportation for high-risk patients, such as respiratory patients needing extra care with an oxygen tank.

Ensured that patients arrived without transport complications.

Responsible for all administrative duties in the Emergency Unit.

Trained personnel and ensured quality care in the Emergency Department.

Developed action plans and treatment protocols.

Administered ongoing care and case management for each patient.

Providing necessary follow-up as required.

Delivered hands-on care, managed and evaluated care plans, and educated patients.

Coordinated appropriate care involving various healthcare personnel.

Implementing patient care plans in conjunction with patients and their families.

Educating patients on family planning, contraception, sexual diseases, and prevention.

Conducted over 14,000 interviews for USRAP cases (United States Refugee Program).

Prepared and checked documents for beneficiaries scheduled for departure.

Conducted identity checks of refugees traveling with travel packages.

Maintained liaison between refugee community leaders and program management.

Arranged schedules for medical examinations and screenings for beneficiaries (immigration programs for Australia, Canada, New Zealand, United States).

Filled out forms for medical examinations, and created files for beneficiaries.

Managed invoices and cash payments between the Medical and Finance Departments.

Provided medical assistance to beneficiaries and children in emergency cases (asthma fits, epilepsy cases, etc.).

Assisted the IOM Head of Mission (HOM) in preparations for official meetings and conferences.

Procured supplies, controlled stocks, and prepared purchase orders with previous analysis.

Conducted research on regional and national migration dynamics upon HOM's request.

Assisted HOM in liaising with governments, IOs, and NGOs.

Experienced in mass registration and evacuation of vulnerable groups.

Prepared daily, weekly, and monthly reports of the programs.