ALEJANDRO MUNOZ
Chicago
Summary
Professional in aviation ground services, bringing valuable hands-on experience in aircraft handling and turnaround processes. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members.
Overview
33
33
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Chicago, IL
08.2023 - Current
- Coordinated aircraft loading and unloading processes to ensure timely departures.
- Operated ground support equipment to facilitate efficient aircraft servicing.
- Inspected cargo for damage and compliance with safety regulations.
- Assisted in training new ramp agents on safety protocols and operational procedures.
Route Salesman
El Milagro of Texas
Dallas - Fort Worth, TX
09.2013 - 07.2023
- Manage product transitions from warehouse to customer site, loading and unloading in alignment with specifications
PASSENGER SERVICE ASSISTANT
SWISSPORT USA
Chicago, IL
03.2012 - 09.2013
- Instructed passengers on safety and emergency procedures and answered all passenger questions.
- Interpreted for Spanish-speaking passengers in airport customs office.
Customer Service Representative
OLS INC.
Alpharetta, GA
06.2003 - 01.2013
- Answered customer phone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Graphic designer
MEXICAN IRS
Queretaro, MX
05.1993 - 11.2001
- Created designs and collaborated with technical team to complete projects.
- Contributed design ideas in early planning stages with customers and project managers.
Education
Graphic Design -
CENTRO DE ESTUDIOS TECNOLOGICOS 16
Queretaro, MX01-1995
High School Diploma - undefined
PREPARATORIA JUVENTINO ROSAS
Guanajuato, MX01-1991
Skills
- Aviation and transportation
- Fluency in English and Spanish
- Ramp service and crew assistance
- Heavy lifting and baggage handling
- Passenger assistance
- Hazardous materials handling
- Long-term commitment for mission-driven work
Timeline
Ramp Agent
Southwest Airlines
08.2023 - Current
Route Salesman
El Milagro of Texas
09.2013 - 07.2023
PASSENGER SERVICE ASSISTANT
SWISSPORT USA
03.2012 - 09.2013
Customer Service Representative
OLS INC.
06.2003 - 01.2013
Graphic designer
MEXICAN IRS
05.1993 - 11.2001
High School Diploma - undefined
PREPARATORIA JUVENTINO ROSAS
Graphic Design -
CENTRO DE ESTUDIOS TECNOLOGICOS 16