Alejandro Rivera
Chicago
Summary
Dynamic Floor Supervisor at UPS with a proven track record in team leadership and operational efficiency. Expert in inventory control and staff training, enhancing productivity and service quality. Committed to customer satisfaction and employee development, leveraging strong analytical skills to drive process improvements.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Floor Supervisor
UPS
11.2017 - 06.2025
- Supervised daily operations ensuring adherence to safety protocols and efficiency standards.
- Coordinated workflow among team members to optimize package sorting and delivery processes.
- Trained and mentored new staff on best practices for warehouse management and operational procedures.
- Implemented inventory control measures to improve stock accuracy and reduce discrepancies.
- Resolved operational issues promptly, enhancing overall team productivity and service quality.
- Conducted performance evaluations, providing constructive feedback to drive employee development.
- Analyzed operational data to identify trends, recommending process improvements for increased efficiency.
Overnight Stocker and Receiver
Kehe Distribution
04.2015 - 10.2017
- Coordinated receiving and stocking of products to ensure optimal inventory levels.
- Managed product organization within warehouse for efficient access and retrieval.
- Trained new staff on safety protocols and operational procedures to enhance team performance.
- Implemented inventory tracking systems to streamline stock management processes.
Supervisor
Starbucks
05.2013 - 02.2015
- Oversaw daily operations, ensuring team adherence to safety protocols and company policies.
- Mentored and trained new staff on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Conducted performance evaluations to identify areas for employee development and training needs.
11Bravo Infantryman
Army
03.2012 - 03.2013
- Analyzed terrain and weather conditions to optimize mission planning and execution.
- Conducted training exercises, focusing on weapons proficiency and survival skills.
- Developed standard operating procedures to improve operational readiness and safety protocols.
- Coordinated logistics for equipment and personnel deployment in diverse environments.
Education
Oak Park River Forest High
Oak Park, IL06-2011
Skills
- Customer satisfaction
- Team leadership
- POS systems operations
- Customer relations
- Team supervision
- Task delegation
- Staff coaching
- Employee development
Timeline
Floor Supervisor
UPS
11.2017 - 06.2025
Overnight Stocker and Receiver
Kehe Distribution
04.2015 - 10.2017
Supervisor
Starbucks
05.2013 - 02.2015
11Bravo Infantryman
Army
03.2012 - 03.2013
Oak Park River Forest High
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