Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandro De La Cruz Diaz

Chicago

Summary

Dynamic Automotive Technician with a proven track record at Continental Toyota, excelling in vehicle inspections and preventive maintenance. Recognized for enhancing workshop efficiency and ensuring safety compliance. Strong problem-solving skills combined with a commitment to customer service and teamwork, consistently delivering high-quality results in a fast-paced environment.

Overview

10
10
years of professional experience

Work History

Automotive Technician

Continental Toyota
09.2015 - 03.2020
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Checked fluids, tires, brakes, and other systems as part of point inspection.
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances.
  • Safeguarded the environment through responsible disposal of used oil, filters, batteries, and other hazardous materials according to local regulations.

Retail Sales Associate

The UPS Store Inc.
03.2020 - 02.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.

Production Worker

R&W Machine
02.2021 - 02.2022
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Managed inventory levels to prevent production delays.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Press Assistant

Bema Inc
03.2022 - 02.2024
  • Set up and operated printing press machines.
  • Promptly removed completed loads from press.
  • Proofed all job orders, securing client approval prior to production.
  • Loaded and positioned unprinted materials.
  • Inspected machines and performed repairs.
  • Maintained register during make-ready and productions processes.
  • Mixed and poured paint and color mixtures into reservoirs.
  • Getting New job Ready for Operator
  • Making Sure Everything Ready and Working For operator
  • Have Everything ready for the next Print Job

Retail Sales Associate

The UPS Store Inc.
12.2024 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.

Education

Thomas Kelly High School
Chicago
06-2014

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Transaction processing
  • POS system operation
  • Friendly and outgoing
  • Shelf stocking
  • Returns and exchanges
  • Oil change expertise
  • Battery replacements
  • Oil changes
  • Brake systems
  • Tire rotations
  • Workplace safety
  • Fluid replacement
  • Vehicle inspection
  • Fluid checks
  • Wheel alignment
  • Battery testing
  • Tire changing and rotation
  • Replacing parts
  • Tire damage repair
  • Brakes replacement
  • Power tools
  • Belt inspection
  • Automotive lift operation
  • Battery installation
  • Equipment setup
  • Safety procedures
  • Prepress operations
  • Plate mounting
  • Tool changing
  • Skilled with electric pallet jacks
  • Multitasking
  • Changing tires
  • Attention to detail
  • Valid Driver's license
  • Hand and power tools
  • Time management
  • Preventive Maintenance
  • Troubleshooting skills
  • Inspecting vehicles
  • Heavy lifting
  • Customer relations
  • Crane operations

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

The UPS Store Inc.
12.2024 - Current

Press Assistant

Bema Inc
03.2022 - 02.2024

Production Worker

R&W Machine
02.2021 - 02.2022

Retail Sales Associate

The UPS Store Inc.
03.2020 - 02.2021

Automotive Technician

Continental Toyota
09.2015 - 03.2020

Thomas Kelly High School

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Alejandro De La Cruz Diaz