Assistant Manager
Alejandro Arredondo
Tivoli Enterprises Inc
Cicero
2
Languages
1
Certification
6
years of professional experience
Experienced Assistant Manager with a strong background in customer service, problem-solving, and operational efficiency. Trusted to train staff, enforce policies, and support smooth day-to-day operations. Known for staying calm under pressure and handling difficult situations with professionalism.
Work History
Assistant Manager
3 Years 8 Months- Coordinated daily operations to support efficient workflow and consistent service standards.
- Trained team members on procedures, customer service expectations, and compliance requirements.
- Reviewed cash handling, opening, and closing procedures for accuracy and security.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Applied company policies consistently while overseeing disciplinary actions when necessary with fairness and respect.
- Maintained professional demeanor by staying calm during engagement with unhappy or angry customers.
Floor Staff
1 Year 10 Months- Coordinated with concessions and ticketing teams to support efficient guest service.
- Enforced safety procedures, responding quickly to spills, hazards, and emergency concerns.
- Trained new floor staff on procedures, customer service standards, and venue expectations.
- Restocked supplies, organized service areas, and maintained consistent presentation standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma
- 3.8 GPA
- Completed AP course in U.S History
- Completed AP course in Biology
- Completed AP course in English Literature and Composition
- Completed AP course in Spanish Language and Culture
Skills
Policy compliance
Effective team leadership
Staff training
Customer service
Strategic decision-making
Problem-solving
Strong organizational skills
Operational efficiency
Certification
- Food Protection Manger Certificate
- Illinois BASSET Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Tivoli Enterprises Inc
03.2023 - CurrentRead More
Floor Staff
Tivoli Enterprises Inc
05.2021 - 03.2023Read More
Acero-Major Hector P. Garcia M.D. High School
High School Diploma
Read More