Alejandra Ortiz
Lake In The Hills
Summary
Results-driven Senior Quality Assurance Analyst with strong expertise in quality auditing, data analysis, and team performance monitoring. Proven track record of implementing action plans that enhance operational processes and improve compliance.
Overview
11
11
years of professional experience
Work History
Senior Quality Assurance Analyst
DOVENMUEHLE
Lake Zurich
10.2018 - 04.2026
- Supervised and monitored the performance of quality assurance analysts to ensure compliance with company standards and performance expectations.
- Evaluated employee work through quality audits and performance reviews, providing constructive feedback and coaching.
- Monitored team performance metrics, identified trends, and implemented action plans to improve results.
- Collaborated with managers to resolve performance issues and improve operational processes.
Quality Assurance Analyst
Sears
Hoffman Estates
05.2015 - 10.2018
- Identified trends, recurring issues, root causes through quality monitoring, data analysis, facilitating targeted solutions and preventive measures.
- Evaluated customer interactions measuring service quality, identifying improvement opportunities that informed training and process adjustments.
- Conducted quality audits ensuring compliance with company policies, procedures, performance standards, contributing to enhanced operational integrity.
Education
High School Diploma -
William Howard Taft High School
Chicago, IL06-2013
Skills
- Compliance Monitoring
- Process Improvement
- Results Driven
- Team Leadership
- Time Management
- Adaptability
Timeline
Senior Quality Assurance Analyst
DOVENMUEHLE
10.2018 - 04.2026
Quality Assurance Analyst
Sears
05.2015 - 10.2018
High School Diploma -
William Howard Taft High School