Alejandra Marquez
Mokena
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Merchandise Associate
Kohl's
Orland Park
12.2025 - Current
- Collaborated with team members and push out shipment/ rework Zones/ price changes
- Assisted in merchandising displays, enhancing product visibility and promoting seasonal promotions effectively.
- Assist customers on floor and answer phone calls
Assistant Manager
Spirit Halloween
Orland Park
08.2025 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained a clean and organized workspace to facilitate smooth order processing and enhance team productivity.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Sales Associate
Sally's Beauty Supply
Calumet City
07.2011 - 04.2017
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
George Washington High School
Chicago, ILSkills
- Attention to detail
- Conflict resolution
- Patience
- Teamwork
- Problem solving/critical thinking
- Organizational skill
- Bilingual
- Basic computer skills
- Customer assistance
- Price changes
- Efficient task completion
- Store recovery
- Phone etiquette
Timeline
Merchandise Associate
Kohl's
12.2025 - Current
Assistant Manager
Spirit Halloween
08.2025 - Current
Sales Associate
Sally's Beauty Supply
07.2011 - 04.2017
High School Diploma -
George Washington High School